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Veterinary Receptionist/Customer Service Liasion Vet Villa Animal Hospital

• 3.

0 South Pasadena, CA Job Details Full-time From $19 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Computer operation Teamwork Interpersonal skills Veterinary experience High school diploma or GED Attention to detail Health information management

Full Job Description About Us:

Vet Villa Animal Hospital is a state-of-the-art, privately-owned and operated general practice in the heart of South Pasadena. We are dedicated to providing high-quality care for dogs and cats. Our passionate and skilled team of professionals is committed to promoting the health and well-being of dogs and cats through preventive care, diagnostics, and advanced medical treatments. We pride ourselves on fostering a positive and collaborative work environment where every team member plays a crucial role in delivering exceptional veterinary services. We are proud of the high level of medicine practiced at our beautiful hospital. A board-certified internist, board-certified cardiologist, and soft tissue surgeon regularly come to offer care for our patients weekly. We are looking for hardworking, self-motivated, positive, and reliable candidates. Only team-oriented applicants will be considered. Vet Villa is looking for a Veterinary Receptionist/Customer Service Liaison whose responsibilities would include, but are not limited to: Greet pet owners with a friendly and compassionate demeanor, ensuring they feel welcomed and cared for over the phone and when in the hospital. Schedule appointments with efficiency and empathy, understanding the urgency of medical issues while accommodating client needs. Reschedule or adjust appointments with compassion, reassuring clients during times of stress or emergency. Answer phone calls and respond to emails with kindness and patience, offering detailed information while addressing any concerns. Provide emotional reassurance to worried pet owners seeking advice or updates on their pets' care. Facilitate the check-in and check-out process smoothly, ensuring all necessary paperwork is completed while maintaining a calm and supportive atmosphere. Collect payment while being sensitive to any financial concerns and offering available solutions in a considerate manner. Clearly explain treatment plans, follow-up care instructions, and next steps with empathy, making sure pet owners feel confident and informed. Listen actively to client concerns and relay messages to the veterinary team with understanding and urgency, when necessary. Remain composed and compassionate when handling emergencies, providing support and calm reassurance to clients in distress. Direct urgent cases to the veterinary team with a sense of empathy, ensuring that both pets and owners feel prioritized and cared for. Update and maintain client and patient records accurately, while always maintaining a sensitive and respectful approach when dealing with delicate information. Offer emotional support to clients dealing with difficult situations, including the loss of a pet or a severe medical diagnosis. Provide tissues, water, or a comforting word to grieving or stressed pet owners in need. Work closely with veterinarians, technicians, and other staff to ensure seamless care for clients and patients, always maintaining a supportive and compassionate attitude. Assist with communication between team members and clients to ensure everyone feels heard and valued. Maintain a clean, welcoming, and comfortable reception area for clients, ensuring it provides a peaceful atmosphere for pet owners waiting for care. Offer emotional support to anxious pet owners, recognizing that veterinary visits can be stressful.

Qualifications:

Communication Skills :

Excellent verbal and written communication skills are crucial for interacting with clients, handling phone calls, and managing correspondence.

Customer Service Experience :

Previous experience in customer service, especially in a veterinary or medical setting, is highly beneficial.

Organizational Skills :

Ability to manage scheduling, handle multiple tasks, and maintain accurate records.

Basic Medical Knowledge :

Familiarity with veterinary terminology and basic animal care can help in understanding and addressing client needs more effectively.

Computer Skills :

Proficiency with office software and veterinary management software for scheduling and record-keeping. Attention to

Detail :

Accuracy in handling appointments, billing, and medical records is crucial.

Problem-Solving Abilities :

Ability to handle unexpected situations calmly and efficiently.

Compassion and Empathy :

A genuine love for animals and humans and understanding of the emotional aspects of pet care.

Teamwork :

Ability to work well with veterinary staff and support team members. Physical Requirements & Work Environment Vet Villa Animal Hospital operates in a dynamic veterinary healthcare environment. Employees must be able to perform the essential functions of their position, with or without reasonable accommodation.

Physical Requirements Standing and Walking:

Ability to stand and walk for extended periods throughout assigned shifts.

Sitting:

Ability to sit for prolonged periods while completing computer-based and administrative tasks.

Bending and Movement:

Ability to bend, stoop, crouch, kneel, twist, reach, and move throughout the hospital as required.

Lifting and Carrying:

Ability to lift, carry, push, or pull items weighing up to 50 pounds when necessary for assigned responsibilities, with assistance or appropriate equipment when needed.

Physical Mobility:

Ability to move between reception areas, examination rooms, treatment areas, and other designated workspaces.

Repetitive Movements:

Frequent typing, computer use, telephone operation, and handling of paperwork and office equipment.

Manual Dexterity:

Ability to operate computers, payment terminals, telephones, and other equipment associated with daily responsibilities.

Communication:

Ability to effectively communicate with clients, coworkers, and veterinary professionals using available communication methods.

Visual and Auditory Requirements:

Ability to interpret information on computer screens, recognize workplace alerts, and communicate effectively, with or without assistive devices.

Work Environment & Potential Exposures Animal Exposure:

Frequent contact with or proximity to dogs and cats of varying sizes, breeds, temperaments, and health conditions.

Animal Behavior:

Potential exposure to animals that may be fearful, stressed, reactive, aggressive, or unpredictable.

Animal-Related Hazards:

Potential risk of bites, scratches, jumping, sudden movements, or other animal-related injuries.

Hospital Odors:

Regular exposure to odors associated with animals, bodily fluids, waste, cleaning products, and veterinary procedures.

Biological Materials:

Potential exposure to urine, feces, blood, vomit, saliva, and other biological substances.

Cleaning Products:

Exposure to disinfectants, cleaning solutions, and other products commonly used in veterinary hospitals.

Noise Levels:

Frequent exposure to barking, meowing, telephones, medical equipment, and general hospital activity.

Slip and Trip Hazards:

Potential exposure to wet floors, animal waste, leashes, carriers, and medical or office equipment.

Infectious Disease Exposure:

Potential proximity to animals with infectious or contagious illnesses, requiring compliance with applicable safety and infection-control procedures.

Animal Allergens:

Regular exposure to animal hair, dander, and other common environmental allergens.

Emotional Situations:

Interaction with clients experiencing stressful or emotionally difficult circumstances, including illness, injury, and euthanasia.

Unpredictable Activity:

Ability to navigate changing priorities, interruptions, and periods of increased client and patient activity.

Outdoor Exposure:

Occasional exposure to varying weather conditions when assisting clients or performing assigned duties outside the hospital. Safety Expectations Employees are expected to follow established hospital safety protocols, utilize appropriate personal protective equipment when required, report unsafe conditions promptly, and request assistance when handling animals or completing tasks that may present a risk of injury. Benefits & Perks At Vet Villa Animal Hospital, we believe in taking care of the people who dedicate themselves to caring for our patients. We are proud to offer a comprehensive benefits package designed to support the health, well-being, and financial future of our team members.

Our benefits package includes:

Medical Insurance

• Health coverage to support your overall well-being. Dental Insurance
• Coverage to help maintain your dental health. Vision Insurance
• Benefits to support your vision care needs. Flexible Spending Account (FSA)
• Set aside pre-tax dollars for eligible healthcare expenses. Employee Assistance Program (EAP)
• Confidential resources to support personal and professional well-being. Paid Time Off (PTO)
• Time away from work to rest, recharge, and enjoy life outside the hospital. Employee Pet Benefits
• Special benefits to help care for your own furry family members. 401(k) Retirement Plan
• An opportunity to invest in your financial future.

Benefits are subject to eligibility requirements and applicable plan terms.

Schedule Requirements:

This position requires availability to work four 10-hour shifts per week, including Saturdays. Applicants must be able to consistently meet this schedule as part of the position's regular requirements. If you are a motivated and customer-focused individual with a passion for working in a veterinary setting, we invite you to apply. Please submit your resume and we look forward to connecting with you!

You can visit us at:

www.vetvilla.com

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Veterinary experience: 1 year (Required)

Work Location:

In person