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Bilingual Medical Receptionist -

Oncology Office Location:

Visalia, CA Pay Range:

$20.00-$23.00 per hour Job Summary We are seeking a compassionate, professional, and highly organized Medical Receptionist to join our oncology healthcare team. The receptionist will serve as the first point of contact for patients and families, providing excellent customer service while supporting the daily administrative operations of our oncology office. Fluency in both English and Spanish preferred The ideal candidate will have excellent communication and customer service skills, a welcoming attitude, and the ability to assist patients with scheduling, registration, referrals, and general office inquiries. The ability to communicate with sensitivity and compassion is especially important when working with patients undergoing cancer evaluation and treatment. Previous experience in a medical office or specialty clinic is preferred. Oncology or hematology experience is a plus. The successful candidate will demonstrate professionalism, attention to detail, confidentiality, and the ability to multitask in a fast-paced healthcare environment. Responsibilities Greet patients and visitors in a friendly, professional, and compassionate manner. Communicate effectively in English and Spanish with patients, family members, and healthcare providers. Answer incoming phone calls, direct calls appropriately, take messages, and respond to general inquiries. Schedule, confirm, reschedule, and manage patient appointments and follow-up visits. Register patients, verify demographic information, and maintain accurate patient records. Verify insurance information and assist with eligibility checks and referral coordination. Obtain and organize medical records, referral documents, laboratory reports, imaging results, and other paperwork. Coordinate with physicians, medical assistants, insurance companies, laboratories, imaging centers, and referring providers. Assist with check-in, check-out, appointment reminders, and patient follow-up communications. Maintain electronic health records (EHR/EMR) and update patient information accurately. Collect and process paperwork and assist with scanning, filing, faxing, and document management. Provide compassionate assistance to patients and families navigating cancer-related appointments and services. Maintain patient confidentiality and comply with HIPAA regulations and office policies. Keep the front desk and reception area organized and professional. Perform general administrative duties to support efficient daily office operations.

Qualifications Preferred:

Fluency in both English and Spanish, with the ability to communicate effectively in both languages. Previous experience as a medical receptionist, front desk representative, or administrative assistant in a healthcare setting preferred. Oncology or hematology office experience is a plus. Knowledge of medical terminology and general medical office procedures preferred. Experience with electronic health records, appointment scheduling, patient registration, and medical record management. Familiarity with insurance verification, referrals, and eligibility checks preferred. Excellent telephone etiquette, interpersonal communication, and customer service skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and work effectively in a busy medical office. Professional, dependable, compassionate, and patient-focused attitude. Ability to maintain patient privacy and handle confidential information appropriately. Why Join Our Team? Join our oncology team and make a meaningful difference in the patient experience. As a Medical Receptionist, you will play an important role in helping patients and families feel welcomed, supported, and informed throughout their care journey. We value teamwork, compassion, professionalism, and clear communication. We are looking for someone who takes pride in providing excellent service and understands the importance of treating every patient with dignity and respect.

Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person