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Front Desk Coordinator Medical Aestehtics Evergreen, CO Job Details Full-time $19 - $25 an hour 3 days ago Benefits 401(k) Paid time off 401(k) matching Employee discount Qualifications Attention to detail Organizational skills Beauty & cosmetics sales Multi-line phone systems Med spa experience Full Job Description Front Desk Coordinator -

Medical Spa Position Type:

Full-Time, Monday-Thursday 9am-5pm, Friday 9am-3pm

Department:

Front Office / Guest Services Position Overview We are seeking a friendly, professional, highly organized, and customer-focused Front Desk Coordinator to join our busy, fast-paced medical spa. The ideal candidate will be the first point of contact for our clients and play a key role in creating a welcoming, luxurious, and seamless experience from the moment clients walk through our doors. This position requires excellent multitasking skills, attention to detail, strong communication, and the ability to manage a high volume of phone calls, appointments, client check-ins, and administrative responsibilities while maintaining exceptional customer service.

Key Responsibilities Client Experience:

Greet clients warmly, check them in and out, offer assistance, and ensure every client receives an elevated, professional experience.

Appointment Management:

Schedule, confirm, reschedule, and manage appointments using the spa's booking software while maximizing provider schedules and minimizing gaps.

Phone and Communication:

Answer multiple phone lines, respond to texts, emails, and client inquiries promptly, and communicate clearly and professionally.

Client Coordination:

Keep the front desk, reception area, and waiting room organized, clean, and welcoming throughout the day.

Payments and Checkout:

Process payments, manage deposits, gift cards, memberships, packages, and retail purchases accurately.

Sales and Recommendations:

Educate clients about available services, memberships, promotions, skincare products, and treatment packages, and confidently support sales goals.

Team Communication:

Coordinate with providers, aestheticians, injectors, and management to keep appointments running smoothly and communicate schedule changes.

Administrative Duties:

Maintain accurate client records, complete intake paperwork, manage consent forms, and follow privacy and confidentiality policies. Track inventory and stock of retail products and office supplies.

Client Retention:

Assist with follow-up communications, rebooking appointments, recalling clients, and creating a positive experience that encourages repeat visits.

Problem Resolution:

Handle client questions, scheduling conflicts, and concerns calmly and professionally, escalating issues to management when necessary.

Opening and Closing:

Complete daily opening and closing duties, including preparing the front desk, balancing transactions as assigned, and securing the reception area. Qualifications Previous experience in a medical spa, spa, medical office, hospitality, or customer service environment preferred. Exceptional customer service and communication skills. Strong organizational skills and attention to detail. Ability to multitask and remain calm in a busy environment. Comfortable using scheduling software, computers, payment systems, and messaging platforms. Professional appearance, positive attitude, and a welcoming personality. Sales-minded with the ability to confidently discuss services, memberships, and skincare products. Dependable, punctual, proactive, and able to work independently as well as part of a team. Ability to maintain client confidentiality and follow applicable privacy policies. What Success Looks Like Clients are greeted promptly and feel welcomed and cared for. Phones, texts, and appointment requests are handled efficiently. The schedule stays organized and providers are kept informed. Payments, bookings, and client records are accurate. Clients are consistently encouraged to rebook and return. The front desk remains organized, professional, and running smoothly, even during peak hours. Ideal Candidate We are looking for someone who enjoys working with people, thrives in a fast-paced environment, takes initiative, and understands that the front desk is the heart of the medical spa. The right person is polished, personable, solution-oriented, and able to balance hospitality, administrative responsibilities, and sales while delivering an exceptional client experience. Our goal is to provide every client with an outstanding experience while supporting an efficient, organized, and successful medical spa.

Pay:

$19.00 - $25.00 per hour Expected hours: 36.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Work Location:

In person