Find & Apply For Receptionist Jobs in Grand Junction, Colorado

JOB TITLE

RECEPTIONIST

REPORTS TO

SHELTER

MANAGER HOURS

FULL-TIME WAGE:

$16-17 PER

HOUR EXPERIENCE

ONE

YEAR PREFERRED

Job Summary The Receptionist is the first point of contact for the public at Roice-Hurst Humane Society (RHHS). The Receptionist handles daily office and administrative tasks, connects people with RHHS programs and resources, and provides consistently high standards of customer service and organization. Essential Job Responsibilities Front desk and customer service

• Greets visitors, explains shelter policies, and makes sure visitors sign a liability waiver before viewing animals.
• Answers phones and returns voicemails the same day; responds to RHHS email within 24 hours or forwards it to the right staff.
• Provides prompt, compassionate, non-judgmental service, including in difficult or emotional situations, and keeps adopter, relinquisher, donor, and customer information confidential.
• Maintains the lost and found pet list and refers people to the right resources.
• Serves as the weekend contact for foster homes when the Foster and Volunteer Coordinator is out, carrying the foster care phone.
• Represents RHHS as part of the fundraising team, making fundraising asks as directed. Rehoming, adoptions, and fosters
• Talks with owners considering rehoming, offers resources that may help them keep their pet, manages the rehoming waitlist, and schedules intakes with the Shelter Manager and the medical and behavior teams.
• Talks with potential adopters, shows animals safely, refers adopters to Adoption Counselors, and completes adoptions (including at offsite partner locations) and follow- up calls.
• Prepares foster care agreements and adoptable pet posters as needed. Clinics and community programs
• Schedules vaccination clinic appointments in ClinicHQ, records rabies tag numbers, and provides Mesa County licensing information.
• Helps the public with spay/neuter vouchers, the Pet Pantry, and cat trap rentals. Receptionist Job Description October 2026 Payments, records, and office
• Processes payments and donations (adoptions, hold deposits, clinic fees) in the shelter software, keeps cash and records secure, counts the cash drawer, and completes end- of-shift reports.
• Keeps animal, adopter, and customer records current in shelter software, including documents and photos, and maintains the staff calendar.
• Logs deliveries and in-kind donations, provides donation receipts, keeps supplies and forms stocked, and engraves pet ID tags.
• Keeps the front desk and lobby clean, sanitized, and clutter-free using proper disinfection practices.
• Helps train and oversee front office volunteers. Other Responsibilities
• Follows safety guidelines, RHHS personnel policies, and the Standard Operating Procedures manual; promptly reports safety, maintenance, or animal concerns to the appropriate staff.
• Attends staff meetings and posts shift notes to the Daily Update in Slack.
• Transports animals and supplies in an RHHS or personal vehicle as needed. Must have a valid driver's license.
• Other duties as assigned. Required Skills and Traits
• One year of administrative or customer service experience preferred; animal welfare experience a plus.
• Competent with Google Workspace, and Microsoft Word and Excel. Able to learn Shelterluv, Slack, ClinicHQ, Neon, Canva, and other systems on the job.
• Professional, flexible, and self-motivated; handles sensitive situations with diplomacy and discretion.
• Organized and able to prioritize many tasks with minimal supervision.
• Models the RHHS mission, vision, and values in words and actions.
• High school diploma or equivalent. Mental, Physical, and Communication Demands
• Strong written and spoken English skills; conversational Spanish preferred.
• Sits, stands, types, and occasionally lifts up to 35 pounds.
• Works irregular hours, weekends, holidays, and overtime when necessary.
• Stays patient and tactful with difficult, emotional, or angry people.
• Works safely around unruly, sick, injured, or dangerous animals in a noisy environment, and handles animals as necessary.
• Must not have an allergic condition that prevents performing any essential function, with or without reasonable accommodation.

I have read my job description and understand it in its entirety. I agree to perform the listed duties and responsibilities to the best of my ability.

Pay:

$16.00 - $17.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off Parental leave Professional development assistance

Work Location:

In person