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Veterinary Receptionist Pet Hospital of Thornton Northglenn, CO Job Details Full-time $20 - $22 an hour 9 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance Employee discount Qualifications Animal hospital experience OSHA Attention to detail Organizational skills Time management Full Job Description Client Service Representative Our clinics are eager to add an experienced customer service representative to our team full time. Our ideal candidate is a hard-working, client-focused person who loves animals. This position would be a cross over role between both of our convenient locations! Pet Hospital of Thornton and Broadlands Veterinary Clinic!

Role & Responsibilities:

Customer Service Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences Interact with veterinary professionals and escalate complex communications when appropriate Facilitate and manage appointment and surgical schedules Maintain accurate and up-to-date records (including client communications) Complete financial transactions Technology Focus Fielding and managing multi-line phone systems Fielding and responding to electronic communications Utilize cloud-based software application (EzyVet) Patient Care Safe and reliable restraint Basic mathematics Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records) Supporting activities related to hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status) Facilities Maintain a clean and inviting environment, adhering to OSHA requirements Troubleshoot office machines on an as needed basis (i.e. desktop mobile workstations, telephones, credit card terminals, printers and document scanners)

Compensation & Benefits:

Competitive salary Paid time off Paid holidays Pet discounts 401(k) Medical benefits - Employer contributed premiums Dental / Vision benefits available Scrub allowance Success in this

Role:

2+ years of veterinary experience preferred 4+ years of customer service experience preferred A strong passion for helping others High emotional intelligence and effective communication skills, especially in receiving and responding to feedback Proficiency with conflict resolution Ability to communicate confidently and compassionately with veterinary professionals across different roles Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Uniform allowance

Work Location:

In person