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Office Assistant/Receptionist M.J.A. Behavioral Health & Wellness - 1.7 Shelton, CT Job Details Part-time $20 - $25 an hour 1 day ago Benefits Health insurance Paid time off Qualifications Customer communication Teamwork Medical office experience Administrative experience Records management Organizational skills Time management Full Job Description Job description: Job Overview We are seeking a highly organized, professional, and client-centered Office Assistant to support our growing practice with offices in Shelton & Fairfield, CT. This role serves as the first point of contact for clients and plays an essential part in maintaining smooth daily operations. The ideal candidate is warm, detail-oriented, proactive, and interested in being part of a busy team within a behavioral health setting. Key Responsibilities Serve as the first point of contact by answering phones, responding to emails, and providing general practice information to potential and existing clients Support new client intake process by gathering required information, matching clients with appropriate clinicians, scheduling appointments for 50 clinicans, and issuing required patient documentation Manage client scheduling, appointment coordination, cancellations, and waitlists for multiple therapists and medication providers Verify insurance benefits, eligibility, and authorizations as needed; communicate coverage details to clients as needed Support billing processes including processing copays and payments Assist the team with claim follow-up and insurance issues Maintain accurate and organized electronic health records, forms, and required documentation Ensure compliance with HIPAA and practice policies in all client communications and record handling Communicate with clinicians regarding their clients and any changes to schedules Provide administrative support to practice leadership, including reports, scheduling, and special projects Assist with client transitions, referrals, and communication during provider changes or leaves Qualifications Prior office administrative, front desk, or support experience in a medical, mental health, or healthcare setting preferred Interest in learning medical insurance processes Strong communication skills, organizational skills and attention to detail Ability to handle confidential information professionally Reliable, punctual, professional and comfortable in a fast-paced environment Skills Clear and professional written and verbal communication Strong time-management and multitasking ability Comfort using Electronic Health Records (EHR) systems Basic knowledge of insurance verification and copay processing Some experience with Insurance Carriers regarding claims Problem-solving mindset with strong customer service skills What We Offer Beautiful Shelton and Fairfield offices Supportive and collaborative team environment Training in billing and insurance processes Administrative leadership support A growth-oriented workplace committed to team sustainability and development

Benefits:

401(k) Health insurance Paid time off

Pay:

$20.00 - $25.00 per hour Expected hours: 20.0 - 25.0 per week

Benefits:

Health insurance Paid time off Application Question(s): Have you worked in busy high volume medical office setting? Do you have experience working with Health Insurance Carriers?

Experience:

Medical office: 2 years (Required)

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Shelton, CT 06484 (Required)

Work Location:

In person