Are you a dedicated and experienced Client Service Representative looking for a rewarding opportunity in the veterinary field? We're currently seeking an individual who shares our passion for providing top-notch customer service and compassionate care to clients and their pets—while living our core values every day.
Our Core Values:
At Stafford Veterinary Center, our team is: Helpful & Motivated
- We show up with energy, purpose, and a willingness to step in wherever needed. Animal Advocates
- Every decision we make is guided by the best interest of the pets we serve. Dedicated
- We remain committed through challenges, always delivering our best work. Drama-Free
- We support each other with kindness and professionalism—never gossiping about coworkers, clients, or our community. Non-Judgmental
- We meet clients where they are, without guilt or shame, and find solutions that work for them and their pets. Client-Focused
- We listen, educate, and make every client feel valued and heard. Collaborative & Approachable
- We work together, welcome questions, and foster a positive, inclusive environment.
Position Overview:
As a CSR at Stafford Veterinary Center, you will play a pivotal role in delivering exceptional client experiences during our evening hours, from 4:00 PM to 8:30 PM. Your primary responsibilities will include interacting with clients, coordinating communication between our veterinary team, and ensuring a seamless client journey from check-in to check-out—all while embodying our values.
Key Responsibilities:
Provide outstanding customer service, attentively addressing client and pet needs. Assist clients with compassion, patience, and professionalism—especially in sensitive or emotional situations. Answer and triage calls, address inquiries, and schedule appointments or procedures. Check in clients, maintain efficient flow throughout their visit, and ensure accurate invoicing and record entry. Coordinate client callbacks and manage record requests between other hospitals and specialty practices. Educate clients on pet health and wellness, tailoring recommendations to their needs. Maintain cleanliness and sanitation in the reception area and other assigned spaces. Process payments accurately and maintain proper documentation in the electronic medical record. Relay information clearly between clients, doctors, and management.
Qualifications:
High School Diploma or G.E.D. Veterinary experience preferred, but not required. Ability to lift 30 lbs. safely. Strong math, writing, and communication skills. Critical thinking, problem-solving abilities, and a positive, team-focused mindset. Proficiency with Windows-based systems, word processing, email, web search, and practice management software (Cornerstone preferred). How to
Apply:
If you are a motivated, compassionate team player who thrives in a collaborative, client-centered environment, we'd love to hear from you. Please submit your resume and cover letter to victoria@staffordveterinarycenter.com, highlighting how your experience aligns with our core values. At Stafford Veterinary Center, you'll join a supportive, growth-minded team where your dedication helps us fulfill our mission: fostering a happy life with animals.
Job Type:
Part-time Benefits:
Employee discount Flexible schedule
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Required)
Work Location:
In person
