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Opportunity for advancement Paid time off Training & development Health insurance Vision insurance 401(k) matching Dental insurance Front Desk Receptionist - Customer Service & Support (Insurance Agency) Kim Varnadore State Farm Full-Time | In-Office Be the First Impression. Deliver Great Service. Support a Busy Office. Kim Varnadore State Farm is seeking an organized, outgoing, and customer-focused Front Desk Receptionist who thrives in an organized environment. This role is perfect for someone who enjoys helping people, staying organized, and confidently handling multiple tasks throughout the day. You will be the face of our agency—greeting customers, managing communication, assisting with basic policy updates, and helping customers understand billing questions—while supporting a high-performing team. Licensing Requirement (Job Contingent) A Florida 4-40 Customer Representative license is required for this role. If not currently licensed, you must be willing to obtain it We provide full guidance and support to help you successfully complete the licensing process Employment is contingent upon obtaining this license Role Overview As a Front Desk Receptionist, you will manage daily front office operations while delivering an exceptional customer experience. You will handle incoming calls, assist with simple policy changes, answer billing-related questions, and ensure customers are directed efficiently. This is a service-first role with opportunities to support account growth through customer interactions. Key Responsibilities Greet customers in person and over the phone with professionalism and energy Manage incoming calls, route inquiries, and schedule appointments Assist customers with basic policy changes, updates, and documentation Explain billing inquiries, payments, and account details clearly and confidently Maintain accurate customer records and update information in the system Handle multiple tasks and priorities in a fast-paced office environment Follow up with customers to ensure needs are met and issues are resolved Support the team with administrative tasks and daily office operations Identify opportunities to connect customers with additional products when appropriate What We're Looking For Highly organized with strong multitasking ability Outgoing, friendly, and customer-focused personality Strong communication and problem-solving skills Ability to explain information clearly, especially billing and account details Detail-oriented with strong follow-through Comfortable working in a fast-paced, team-oriented environment Previous receptionist, administrative, or customer service experience preferred Basic computer skills (Microsoft Office, CRM systems) What We Offer Competitive base pay Licensing support and guidance Ongoing training and development Supportive, team-oriented work environment Opportunity to grow within the agency and insurance industry Ready to Join a Team That Values Service and Organization? Kim Varnadore State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences. Kim Varnadore State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. .