Find & Apply For Receptionist Jobs in Summerfield, Florida

Mulberry Grove Animal Hospital is looking for an enthusiastic, compassionate, and team-oriented Veterinary Client Service Representative (CSR) to join our busy, four-doctor, privately owned veterinary practice! At Mulberry Grove, we believe exceptional veterinary care begins with exceptional client service. We are passionate about providing high-quality medicine with an emphasis on Fear Free care, preventive medicine, and building lasting relationships with our clients, patients, and team members. We are looking for someone who enjoys helping people, loves animals, communicates effectively, and thrives in a fast-paced, collaborative environment. The ideal candidate is organized, dependable, empathetic, and able to create a welcoming experience for every client who walks through our doors or calls our hospital. What You'll Do Our Veterinary Client Service Representatives are the first point of contact for our clients and play an essential role in creating a positive experience for pets and their families. Responsibilities include, but are not limited to:

Client Communication:

Welcome clients warmly, answer phone calls, respond to questions, and provide exceptional customer service.

Appointment Scheduling:

Schedule wellness visits, sick appointments, surgical procedures, and recheck appointments while helping prioritize patient needs.

Client Education:

Communicate hospital policies, appointment recommendations, medication refill procedures, and general veterinary information clearly and compassionately.

Patient Records:

Maintain accurate client and patient information, update medical records, and document client communications.

Payment Processing:

Prepare invoices, process payments, discuss estimates, and assist clients with financial transactions.

Team Collaboration:

Communicate effectively with veterinarians, veterinary technicians, and fellow CSRs to ensure smooth daily operations.

Client Relationship Building:

Develop positive, lasting relationships with clients by demonstrating empathy, patience, and professionalism.

Hospital Organization:

Help maintain a clean, welcoming reception area and support the daily administrative needs of the hospital.

Compassionate Support:

Assist clients during stressful or emotional situations with kindness, understanding, and professionalism. What We Offer We believe in supporting our team members, recognizing their contributions, and providing opportunities for both personal and professional growth. Four-Day Workweeks to help promote work-life balance.

Limited Weekend Hours:

Monday-Friday, 8:00 AM-5:30 PM, and Saturday, 8:00 AM-12:00 PM. Yearly Scrub Allowance to help cover the cost of work attire. Generous Paid Time Off (PTO) available after 90 days of employment. Health, Dental, and Vision Insurance with the hospital covering 50% of the cost. Peer-Based Bonus Program that recognizes teamwork and individual contributions. Employee Pet Discounts to help make caring for your own furry family members more affordable. Career Growth Ladder with opportunities to develop new skills, take on additional responsibilities, and advance professionally. Ongoing Continuing Education (CE) with opportunities to learn, strengthen communication skills, and expand veterinary knowledge. Supportive, Team-Oriented Environment where your ideas, contributions, and dedication to client service are valued. Who We're Looking For We are seeking someone who is: Friendly, approachable, and passionate about helping people. Compassionate and empathetic, especially when clients are worried about their pets. An effective communicator with strong interpersonal skills. Organized, detail-oriented, and comfortable multitasking in a busy environment. Dependable, professional, and committed to working as part of a team. Comfortable using computers and learning veterinary practice management software. Willing to learn, accept feedback, and grow within the veterinary field. Veterinary or customer service experience is a plus! We value a positive attitude, a strong work ethic, and a genuine desire to provide excellent client experiences.

Pay:

$18.00 - $20.00 per hour Expected hours: 32.0 - 40.0 per week

Work Location:

In person