Find & Apply For Receptionist Jobs in Columbus, Georgia

Clinic Client Services Representative Supervisor:

Director of Clinic Operations Department:

Veterinary Clinic Job Summary The Clinic Receptionist is the first point of contact for clients at Paws Humane Veterinary Clinic. This role is responsible for providing exceptional customer service, managing front desk operations, and ensuring efficient communication between clients and clinic staff. The Clinic Receptionist supports the smooth and compassionate operation of the clinic while upholding the mission and values of Paws Humane Society. Essential Duties and Responsibilities Answer all incoming phone calls promptly, professionally, and courteously. Return client voicemails and messages in a timely manner. Greet all clients and visitors warmly, ensuring a positive and welcoming experience. Communicate clinic policies, appointment procedures, and post-visit instructions clearly and respectfully. Provide accurate information about services, pricing, and scheduling, referring medical questions to appropriate staff. Maintain confidentiality of client and patient information at all times. Function calmly and professionally in situations requiring tact, diplomacy, and sensitivity. Administrative and Scheduling Support Schedule and confirm clinic appointments, surgeries, and follow-ups in accordance with clinic procedures. Maintain accurate and organized electronic medical records in a paper-light environment. Update client and patient information as needed. Manage daily check-in and check-out processes, including obtaining signatures, verifying services, and confirming next appointments. Process payments, issue receipts, and reconcile transactions accurately. Assist with end-of-day financial balancing and recordkeeping. Clinic Operations Maintain a clean, organized, and professional reception area. Monitor lobby flow and coordinate with veterinary staff to ensure efficient service and patient movement. Assist in managing client communications during busy periods with patience and professionalism. Support veterinarians and technicians by relaying accurate messages and assisting with paperwork. Follow all established standard operating procedures and organizational policies. Ensure punctuality, professionalism, and a neat, well-groomed appearance while representing Paws Humane Society. Team and Volunteer Relations Work collaboratively with staff and volunteers to maintain a positive, team-oriented environment. Engage with volunteers consistently and respectfully, expressing appreciation for their service. Support communication and coordination between departments as needed. Perform additional duties as assigned; responsibilities may evolve to meet organizational needs. Qualifications Minimum of 3 years of experience in a fast-paced receptionist or customer service role required; veterinary or medical experience preferred. Experience with multi-line phone systems required. Proficiency with computers and scheduling software in a paper-light or digital environment . High school diploma or equivalent required; additional coursework in office administration, animal science, or related fields preferred. Required Skills and Abilities Excellent verbal and written communication skills. Strong attention to detail, accuracy, and organization. Ability to multitask and prioritize in a fast-paced environment. Comfort working around animals and understanding basic animal behavior. Ability to sit for extended periods while maintaining focus and professionalism. Proficient in handling cash, credit transactions, and digital payment systems. Ability to work both independently and collaboratively. Sound judgment, decisiveness, and a calm demeanor when evaluating and responding to situations that require empathy and problem-solving. Commitment to the mission of Paws Humane Society and the humane treatment of all animals.

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Benefits:

Employee assistance program Employee discount Life insurance Paid time off Professional development assistance

Work Location:

In person