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Front Desk Coordinator Sandy Springs, GA 30342 $20 - $25 an hour -

Full-time Job Summary Job Summary:

The Front Desk Coordinator serves as the first point of contact for patients and is responsible for managing front desk operations, including patient registration, appointment scheduling, payment collection, and maintaining the organization and cleanliness of the office. The role also involves handling administrative tasks, coordinating communication, and supporting the medical team as needed.

Tasks:

• Unlock the office, turn on lights, and set up the waiting room.
• At the end of the day, ensure the office is secured by locking doors, turning off lights, storing equipment, and preparing for the following day.
• Greet patients and collect necessary forms (Intake forms, ID, Insurance cards).
• Enter insurance information and collect copays or consultation fees.
• Schedule patient appointments and answer incoming phone calls.
• Prepare daily encounter forms for the medical team.
• Collect payments for services such as skincare, injections, and procedures.
• Schedule follow-up appointments as needed and assist with patient checkout.
• Document and distribute messages to appropriate staff members.
• Handle faxes, scans, and fulfill requests for medical record releases from patients, insurance companies, and other medical offices.
• Process and distribute and collect fees for FMLA/disability forms.
• Scan documents into the EMR system and organize patient files.
• Track and manage the inventory of front desk office and bathroom supplies, submitting an updated inventory report.
• Assist with filing, faxing, and making copies as needed.
• Ensure workstation and common areas (e.g., kitchen, bathrooms) are organized and clean.
• Maintain a clean and welcoming waiting room, including managing the coffee station, stocking refrigerator, coffee supplies, magazines, etc.
• Follow up on patient referrals and inquiries from providers or the practice email and website.
• Develop a basic understanding of the skincare products offered and assist patients with product questions.
• Perform additional duties as assigned by the Office Manager or Physician.

Knowledge:

Familiarity with HIPAA regulations and patient confidentiality practices. Basic knowledge of insurance verification, coding, and billing procedures. Understanding of patient intake forms, consent forms, and medical history documentation.

Education & Experience:

High school diploma or equivalent required; Associate or Bachelor's degree in healthcare administration or related field preferred. Previous experience in a medical office or healthcare setting is highly preferred (typically 1-2 years). Knowledge of medical terminology and office procedures is a plus. Experience with Electronic Medical Records (EMR) systems, scheduling software, and office equipment (fax, copier, etc.) is a plus.

Skills & Abilities:

Excellent Communication Skills:

Strong verbal and written communication skills to interact professionally with patients, staff, and healthcare providers.

Customer Service:

Demonstrated ability to handle patient inquiries, complaints, and concerns in a courteous and professional manner.

Multitasking:

Ability to manage multiple tasks simultaneously in a fast-paced environment. Attention to

Detail:

Accuracy in data entry, scheduling, patient records, and payment processing.

Time Management:

Ability to prioritize tasks and manage time efficiently to ensure smooth office operations.

Problem Solving:

Ability to handle unexpected situations and resolve issues in a calm, effective manner.

Technical Proficiency:

Comfortable using computer systems, office software (Microsoft Office Suite), and medical billing/scheduling software. Ability to learn new software quickly.

Physical Requirements:

Ability to sit or stand for extended periods of time. Some lifting may be required (e.g., restocking office supplies). Must be able to perform clerical tasks such as filing, sorting, and scanning.

Additional Requirements:

Background Check:

Must pass a background check and drug screening if required by the practice. BLS/CPR Certification is a plus but not required.

Dependability:

Reliable attendance and punctuality, especially in a healthcare setting where patient care is priority.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person