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Administrative
Receptionist
Pittsboro, IN
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The Willow Center

Evening Front Desk Receptionist

Job Description

Evening Front Desk Receptionist The Willow Center Pittsboro Share Save Job Apply for This Job Evening Front Desk ReceptionistCompany OverviewThe Willow Center is a DMHA-certified and CARF-accredited outpatient mental health and substance use treatment provider with locations in Brownsburg and Pittsboro, Indiana. We are committed to providing compassionate, client-centered care that helps individuals find lasting stability through evidence-based treatment and genuine support.

Position SummaryThe Evening Front Desk Receptionist serves as the first point of contact for clients, families, and visitors while providing essential administrative support to the Pittsboro office. This role is responsible for managing front desk operations, assisting with client communication, scheduling, documentation, and maintaining a welcoming and professional environment for all individuals served by The Willow Center.

The ideal candidate is organized, dependable, compassionate, and comfortable working in a fast-paced healthcare setting while maintaining confidentiality and professionalism.

Essential ResponsibilitiesFront Desk & Client SupportManage the front desk and reception area for the Pittsboro office.

Answer and direct incoming phone calls and assist with new client inquiries and intakes.

Welcome clients and visitors while providing a friendly and professional experience.

Check clients in and out for appointments.

Accept client payments in person and over the phone for applicable service fees.

Assist with scheduling appointments for clients and clinicians.

Administrative SupportEnter and maintain confidential client information in the electronic medical record (EMR) system.

Complete required documentation following client communications.

Provide administrative support to clinicians and team members as needed.

Maintain organized digital and physical files.

Support office organization, including common areas inside and outside the building.

Compliance & Team SupportMaintain strict confidentiality in accordance with
HIPAA, CFR 42
Part II, and applicable regulations.

Contribute to a positive, supportive, and team-oriented work environment.

Perform additional duties and responsibilities as assigned based on organizational needs.

This job description is not intended to be an exhaustive list of duties. Responsibilities may be adjusted as business needs evolve.

QualificationsRequiredHigh school diploma or equivalent.

Experience using electronic health records (EHR/EMR) or other confidential information systems.

Proficiency with Microsoft Office 365 applications and basic computer skills.

Ability to type efficiently and navigate computer systems.

Strong communication and customer service skills.

Ability to maintain professionalism and confidentiality.

Ability to work independently while contributing positively to a team.

Successful completion of a criminal background check.

Current First Aid and CPR certification, or willingness to obtain certification within six months of hire.

PreferredAssociate degree in office administration, communications, hospitality, healthcare administration, or related field.

Two years of professional administrative or medical receptionist experience.

Previous experience working in a healthcare or behavioral health setting.
Schedule OptionsFull-Time ScheduleMondayThursday:
12:30 PM9:00
PMFriday:
9:00 AM5:30
PMPart-Time ScheduleMondayThursday:
4:00 PM9:00
PMFriday:
9:00 AM5:30 PMMust be reliable and available to work the assigned evening schedule.

Benefits401(k)Dental insuranceVision insurancePaid time off (PTO)Professional development assistance recblid g3z0oug97j59hcsj31lk9vl9auo835
Not Specified Job Information Position Type:
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Benefits

  • Paid Time Off (PTO)
  • Professional Development
  • Dental Insurance
  • Vision Insurance
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