Evening Shift hours: 3pm-11pm Night Audit hours: 11pm-7am Ability to work holidays and weekends A successful Front Desk agent serves as the primary point of contact for guests, managing the compete check-in and check-out process, handling reservations.
- Answering incoming telephone calls from prospective and existing guests
- Assisting guests with hotel reservations
- Assigning rooms and suites to guests
- Processing credit card transactions for lodging, room service and other hotel costs
- Transferring phone calls to guest rooms
- Providing guests with wake-up phone calls
- Assisting with guest requests and complaints
- Maintaining accurate records of guest charges
Pay:
$10.00 - $14.00 per hour Expected hours: 30.0 - 40.0 per week
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Preferred)
Work Location:
In person