Find & Apply For Receptionist Jobs in Holyoke, Massachusetts

Job Summary The Receptionist serves as the first point of contact for participants, families, caregivers, visitors, healthcare providers, and community partners. This position is responsible for providing excellent customer service, maintaining participant records, coordinating communication, supporting transportation and attendance tracking, and assisting the interdisciplinary team with administrative duties. The ideal candidate is organized, professional, compassionate, and able to work effectively in a fast-paced healthcare environment serving older adults and individuals with disabilities. Essential Responsibilities Front Desk Operations Greet participants, families, visitors, vendors, and staff in a professional and courteous manner. Answer and direct incoming telephone calls. Receive, distribute, and process incoming mail, faxes, and electronic communications. Maintain a welcoming, organized, and professional reception area. Participant Registration & Attendance Check participants in and out daily. Maintain accurate attendance logs and census reports. Verify participant demographic and emergency contact information. Assist with participant enrollment paperwork and record maintenance. Administrative Support Prepare, scan, file, and organize participant records and administrative documents. Maintain confidentiality of all participant and program information in accordance with HIPAA and agency policies. Assist with data entry, reports, correspondence, and recordkeeping. Support regulatory compliance by maintaining accurate and current records. Transportation Coordination Coordinate participant transportation schedules. Communicate daily transportation changes to drivers, families, and participants. Maintain transportation logs and appointment schedules. Notify appropriate staff regarding participant absences or schedule changes. Customer Service Respond to participant and family inquiries in a timely and professional manner. Assist families with forms, appointments, and program information. Serve as a liaison between participants, caregivers, drivers, and clinical staff. Program Support Assist with activity calendars, newsletters, participant communications, and special events. Order office supplies and maintain inventory as assigned. Provide administrative support to the Program Director, Nurse, Social Worker, and Activity Director. Perform other duties as assigned. QualificationsRequired High School Diploma or GED. Minimum one year of administrative, receptionist, customer service, or healthcare office experience. Strong computer skills, including Microsoft Word, Excel, Outlook, and data entry. Excellent verbal and written communication skills. Ability to maintain confidentiality and handle sensitive information. Strong organizational and multitasking abilities. Preferred Experience working in Adult Day Health, healthcare, home care, senior services, or social services. Bilingual English/Spanish. Knowledge of HIPAA and healthcare documentation requirements. Experience with electronic medical records (EMR) systems. Skills & Competencies Customer Service Professional Telephone Etiquette Scheduling & Coordination Record Management Microsoft Office Data Entry Accuracy Time Management Teamwork & Collaboration Cultural Sensitivity Problem Solving Physical Requirements Ability to sit, stand, walk, and perform routine office tasks. Ability to lift up to 20 pounds occasionally. Ability to communicate effectively with participants, families, and staff. Preferred Certifications CPR and First Aid Certification (preferred but not required) HIPAA Training (preferred)

Pay:

$17.00 - $20.00 per hour

Work Location:

In person