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Veterinary Receptionist - Quincy, MA Willard Veterinary Clinic - 2.9 Quincy, MA Job Details Full-time $20 - $23 an hour 5 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Family leave Uniform allowance Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Qualifications Customer follow-ups Record keeping Patient follow-up care Customer communication Patient scheduling systems Animal hospital experience Customer relationship building Greeting customers Client inquiry handling Practice management software Client file management Client relationship development Pet care appointment scheduling Medical records Client retention Cleaning Communication with pet owners Handling patient inquiries Managing patient records Escalation handling Medical terminology Avimark Communication skills Patient scheduling via phone Veterinary administrative support Veterinary terminology Entry level Office phone management Full Job Description Who we are: Willard Veterinary Clinic is Hiring a Veterinary Receptionist!

Position Details Role:

Veterinary Receptionist Status:

Full-Time Salary:

$20.00-$23.00/hr, negotiable based on experience

Schedule:

Approximately 40 hours per week, with varying weekday hours between 8:30 a.m. and 8:00 p.m., plus rotating

Saturdays Experience:

Previous veterinary hospital or veterinary office experience required Benefits Highlights Financial Rewards that Grow with

You:

Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind:

Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition:

Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate:

Six paid holidays, an Employee Assistance Program, and an employee discount program Looking for a clinic where your contributions are valued, your questions are welcomed, and your growth is supported? Willard Veterinary Clinic is a five-doctor small animal practice in Quincy, Massachusetts, known for high-quality medicine, excellent patient care, and outstanding client service. We're looking for a front-desk superstar to join our team as a Veterinary Receptionist. You'll play an important role in creating a positive client experience while helping our doctors, technicians, and support staff keep the hospital running smoothly. If you're passionate about animals, enjoy connecting with clients, and thrive on a collaborative team, you may have just found your home. Why You'll Love It Here Four-day work weeks. Flexible scheduling and a team that truly values work-life balance. Room to grow. As a Veterinary Receptionist here, you can expand your skills and take on more responsibility as you grow. A team that loves learning. Every Veterinary Receptionist on our team is encouraged to pursue continuing education and professional development. Fear Free focus. We take pride in high standards of care and a strong focus on Fear Free, low-stress handling. A supportive team. Collaboration and communication are valued, and your questions are always welcome. A little fun together. Team events, meals, and coffee runs. What You'll Do Greet clients and their pets with warmth, compassion, and professionalism Answer phones, route calls, and respond promptly to voicemails Schedule appointments and efficiently manage a multi-doctor calendar Check clients and patients in and out and verify appointment information Communicate with clients about appointments, medical records, prescription requests, lab results, and hospital information Make outbound calls, texts, and emails for confirmations, reminders, and follow-up care Explain services, procedures, policies, and next steps clearly to clients Process payments, review estimates, and discuss services and costs with clients Handle client concerns with empathy, escalating when needed Coordinate with doctors and technicians to support smooth patient flow Maintain accurate client and patient records Keep the hospital clean, organized, and welcoming, and pitch in wherever the team needs you What You'll Bring Previous veterinary hospital or veterinary office experience Strong customer service and communication skills, with a focus on long-term client relationships Confidence handling high call volume and juggling multiple priorities Compassion and professionalism in sensitive or emotional situations Strong problem-solving skills and a calm presence in a busy environment Experience collecting payments, reviewing estimates, and discussing services with clients Familiarity with veterinary terminology and common appointment types Experience with practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo is a plus A positive, reliable, team-first approach and a genuine love of animals Availability for rotating Saturdays Ability to stand or sit for extended periods Benefits You Can't Beat Financial Benefits A flexible approach to compensation that reflects your skill set and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program Referral bonus program Wellness Benefits Health insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply. Sick Time / Paid Time Off Free or discounted lab work for all employee pets Pet discounts on services and products Pet food discount program Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities Continuing education allowance Uniform allowance Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program Join Our Team! If you're an experienced Veterinary Receptionist who loves helping clients, caring for pets, and being part of a team that takes pride in its work, we want to hear from you. Come be the friendly face our clients count on at Willard Veterinary Clinic. Apply today and join the team at Willard Veterinary Clinic! Diversity, equity, and inclusion are core values of Willard Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.