Find & Apply For Receptionist Jobs in California, Maryland

JOB TITLE

Receptionist

POSITION SUMMARY

Responsible for day-to-day general office duties and assisting patients

REPORTS TO

Front Office Manager

RESPONSIBILITIES

1. Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s). 2. Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed. 3. Phones employees to meet visitors and directs visitors to appropriate waiting areas. 4. Facilitates patient flow and communicates delays with patients and clinical staff. 5. Follows all Practice policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality. 6. Appropriately and courteously screens solicitors for relevance to organization needs. 7. Explains financial requirements to the patients or responsible parties and collects copays as required. 8. Responsible for keeping the reception and patient waiting areas, and office files clean and organized. 9. Schedules appointments for patients either by phone when they call in or in person after an office visit. 10. Uses computerized system to match therapists/clinician availability with patient's preferences in terms of date and time. 11. Maintains electronic medical record system so records are accurate and complete. 12. Ensures that updates (e.g., cancellations or additions) are inputted daily into master schedule. 13. Communicates as needed with providers and other staff about any patient concerns/issues related to scheduling. Consults with front office manager about any system problems. 14. Completes any paperwork needed for patients at their request 15. Verifies insurance eligibility and benefits, as needed. 16. Uses customer service principles and techniques to deal with patients calmly and pleasantly. 17. Maintains confidentiality. 18. Performs other duties as assigned.

JOB REQUIREMENTS

Education:

High school diploma or equivalent.

Experience:

Medical/Physical Therapy office experience, preferred

• Willingness to work 10 hour days - Coverage as needed in one of three SOMD offices, with one being the primary office.

PHYSICAL/MENTAL DEMANDS

• Varied activities including standing, walking, reaching, bending and lifting.
• Requires full range of body motion including handling and lifting patients.
• Must be able to use a variety of office equipment.
• Occasionally lifting and carrying files up to 50 pounds.
• May require working under stressful conditions.

Job Type:

Full-time Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Uniform allowance Vision insurance

Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person