Find & Apply For Receptionist Jobs in Oxon Hill, Maryland

About the Opportunity The Agency Groups is seeking a motivated, organized, and personable Receptionist & Appointment Specialist to join our growing team! This position is ideal for someone who enjoys connecting with people, managing multiple priorities, and helping clients have a positive experience from their very first interaction. You'll play an important role in keeping our daily operations running smoothly, ensuring prospective clients receive timely follow-up, appointments are scheduled efficiently, and opportunities continue moving forward. Key Responsibilities Appointment Scheduling & Lead Management Contact prospective clients through phone calls, text messages, and email to schedule appointments. Respond promptly to new inquiries and follow up with existing leads. Manage appointment calendars, confirmations, cancellations, and rescheduling. Reconnect with prospective clients who have not responded or missed appointments. Track lead activity, client interactions, and appointment outcomes in our CRM systems. Ensure prospective clients are guided through the next steps of the application process. Reception & Administrative Support Welcome clients and visitors while maintaining a professional and inviting office environment. Answer incoming calls, respond to general inquiries, and direct communications appropriately. Maintain accurate client records and update information across multiple systems. Assist with collecting necessary documents and information for client applications. Support the team with administrative tasks, scheduling, and daily office operations. Coordinate with agents and leadership to ensure client needs are addressed efficiently. Organization & Team Collaboration Manage multiple tasks and systems while maintaining accuracy and attention to detail. Monitor pending appointments, outstanding follow-ups, and incomplete client information. Communicate updates and potential delays to the appropriate team members. Follow established processes and help identify opportunities to improve daily operations. Participate in team meetings, training, and ongoing professional development.

Qualifications Required:

Previous experience in customer service, reception, appointment setting, administrative support, or a related field. Excellent verbal and written communication skills. Strong organizational skills and ability to multitask. Comfortable making outbound calls and speaking with prospective clients. Proficiency with computers, email, calendars, and online systems. Ability to learn and navigate multiple CRM platforms. Strong attention to detail and follow-through. Professional, dependable, and positive attitude. Ability to work full-time on-site in Waldorf, Maryland.

Preferred:

Experience with GoHighLevel (GHL) or similar CRM systems. Previous experience in insurance, financial services, sales support, or client relations. Experience managing high volumes of leads and appointments. Familiarity with client onboarding or application processing. What We're Looking For We're looking for someone who takes initiative, communicates confidently, and understands the importance of timely follow-up. The ideal candidate is proactive, solutions-oriented, and comfortable working in a fast-paced environment where organization and accountability matter. Why Join The Agency Groups? At The Agency Groups, you'll be part of a growing organization where your contributions make a direct impact. We value teamwork, professional development, and creating meaningful experiences for the clients we serve. This is an opportunity to grow with our team, develop valuable operational skills, and play a key role in strengthening our client relationships and business operations. Ready to make an impact? We'd love to hear from you!

Pay:

$45,000.00 - $48,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance

Education:

High school or equivalent (Preferred) Ability to

Commute:

Oxon Hill, MD 20745 (Preferred)

Work Location:

In person