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Now viewing: Receptionist (Specialty Clinics)
NM
Northern Maine Medical Ctr
Receptionist (Specialty Clinics)
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
- Greet patients in an appropriate, welcoming manner.
- Answers phone calls using the Telephone Etiquette process and refers calls as appropriate.
- Forward calls needing triage to the office nurse or the PCP's Medical Assistant.
- Have appropriate Passport training and verify all insurance cards at time of registration. Stay up to date with all Passport changes and updates.
- Collect co-pays at time of visit.
- Ability to schedule tests, procedures, and referrals.
- Ability to prepare medical records for review for Insurance Companies or for Lawyer Requests.
- Ability to scan reports into patient charts, using the appropriate method.
- Verify the Patient Portal daily to make sure patient concerns are addressed. Make sure to notify providers if some remain unaddressed.
- Assist with filling out of Pre-Authorization forms as needed.
- Fill out demographics on forms for providers (i.e., DMV, Disability, ML, FMLA).
- Have appropriate EMR training and stay up to date with changes as they arise.
- Make sure to inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment. (ACO patients are flagged in our Cerner system)
- When working at the check-out window and scheduling patients for Mammograms, make sure to completely fill out the first section of the Mammogram log.
- When working the check-out window, make sure to always verify the patient's name and DOB and highlight that information on the visit summary, along with highlighting their next appointment.
- Ability to inform office nurse or provider when a patient call reporting complications after a procedure or surgery.
- Assist in the training of new receptionists, if needed
- Pick up mail if necessary.
- Report missing office supplies to the Lead Receptionist or Office Manager.
- Maintain Practice environment. Ensure compliance with RHC guidelines, licensing, accreditation requirements and assure compliance with HIPPA policy.
- Perform such related duties not listed herein but deemed in the best interest of the Medical Practices and NMMC.
Benefits
- Dental Insurance