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Administrative
Receptionist
Mount Airy, NC

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Now viewing: Bilingual Front Desk Receptionist
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High Country Community Health

Bilingual Front Desk Receptionist

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Job Description

Supervisor:
Administrative Site Lead Duties Include:
Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit Scan Insurance card and link insurance in patient's chart Update new paperwork yearly Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification Capture picture of the patient if not already done Distribute patient questionnaires when necessary Answer telephones courteously and send patient messages to appropriate staff Schedule appointments Call and remind patients of their upcoming appointments Collect co-pays, deductibles and outstanding balances on patient accounts Post co-pays and SFS payments as pre-payments Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit Scan paper documents into the patients' chart when completed Must be able to perform check out duties as well on days covering both positions Responsible for opening office for operations: refill coffee station, water, food bags to check out, etc. Log into computers and EMR Unlock doors and check first patient in no later than 8:45 a.m. Ensure daily workflow is maintained Other duties as assigned