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Front Desk Receptionist / Clinical Support Assistant Shein Orthopaedics |

Cherry Hill, NJ Job Type:

Full-Time |

Hourly Schedule:

Monday-Friday | Approximately 40

Hours Per Week Location:

Cherry Hill, New Jersey Position Availability:

Immediate Opening Position Overview Shein Orthopaedics is seeking an experienced, highly motivated, and professional Front Desk Receptionist / Clinical Support Assistant to join our growing orthopedic practice in Cherry Hill, New Jersey. We are looking for a dependable, compassionate, and versatile individual who takes pride in delivering exceptional patient care and understands the importance of creating a welcoming, organized, and efficient medical office environment. As the first point of contact for our patients, this individual plays an essential role in representing our practice and ensuring that every patient receives the highest level of professionalism, courtesy, and personalized attention. This is a hybrid position that combines traditional medical front desk responsibilities with hands-on clinical support. While the primary focus will be managing front desk operations, the selected candidate must also be willing and able to assist the physician and clinical team with patient rooming, examination preparation, and other appropriate clinical responsibilities. The ideal candidate is a proactive team player who can confidently transition between administrative and clinical duties, anticipate the needs of the practice, and contribute to a positive patient experience. Key Responsibilities Front Desk & Administrative Responsibilities Greet and welcome patients in a professional, courteous, and compassionate manner. Manage daily front desk operations while maintaining an organized and efficient patient flow. Review physician schedules daily, confirm appointments, and identify scheduling adjustments or potential conflicts. Register new and established patients, ensuring accurate collection and verification of demographic, insurance, and contact information. Verify insurance eligibility, benefits, and coverage requirements. Collect copayments, outstanding balances, and other patient payments according to practice policies. Answer incoming telephone calls, respond to patient inquiries, and appropriately direct calls and messages. Schedule new patient consultations, follow-up appointments, and other visits according to physician preferences and established scheduling protocols. Maintain accurate patient information and documentation within the practice's Electronic Health Record (EHR) system. Assist patients with registration forms, medical questionnaires, insurance information, and other required documentation. Coordinate patient check-in and checkout procedures to ensure a smooth and timely patient experience. Communicate effectively with physicians, clinical staff, administrative personnel, and patients regarding scheduling and patient care coordination. Assist with obtaining medical records, diagnostic imaging reports, referrals, and other documentation needed for patient appointments. Maintain strict compliance with HIPAA regulations, patient confidentiality requirements, and established practice policies. Clinical & Medical Assistant Support Responsibilities In addition to front desk responsibilities, the selected candidate will be expected to provide clinical assistance as needed to support the physician and maintain an efficient patient care environment.

Clinical responsibilities may include:

Escort patients from the waiting area to designated examination rooms. Prepare examination rooms before and after patient visits, ensuring cleanliness, organization, and availability of necessary supplies. Assist with patient rooming and preparation for physician examinations. Obtain and document basic patient information, including the reason for the visit and relevant medical history, as directed and within the individual's training. Obtain and record vital signs when properly trained and authorized. Assist the physician during patient examinations and other appropriate clinical activities under direct supervision. Help prepare patients for orthopedic evaluations and examinations. Ensure relevant medical records, diagnostic imaging reports, and other necessary clinical documentation are available for physician review. Assist with coordinating patient movement between the reception area, examination rooms, and checkout. Maintain examination room supplies and notify management when replenishment is necessary. Support the clinical team with appropriate administrative and noninvasive patient care activities. Follow all established infection control, patient safety, and clinical protocols. Perform additional clinical support duties as assigned, consistent with training, competency, applicable regulations, and physician supervision. Candidates must be comfortable working in both administrative and clinical environments and demonstrate a willingness to assist wherever needed to support the practice and its patients.

Qualifications & Requirements Required Qualifications:

High school diploma or GED. Previous experience working in a medical office, preferably in a front desk or patient-facing administrative role. Strong computer skills and experience using Electronic Health Record (EHR) systems. Excellent verbal and written communication skills. Strong organizational abilities, attention to detail, and effective time management. Ability to multitask and prioritize responsibilities in a busy medical practice. Professional demeanor, positive attitude, and exceptional customer service skills. Ability to communicate compassionately with patients experiencing pain, discomfort, or emotional distress. Willingness to assist with clinical responsibilities and receive appropriate training when necessary. Dependability, punctuality, flexibility, and a strong work ethic. Ability to work independently while remaining a supportive and collaborative team member.

Preferred Qualifications:

Previous experience working in an orthopedic practice or other medical specialty. Experience with patient registration, insurance verification, medical scheduling, and payment collection. Familiarity with medical terminology, particularly orthopedic terminology. Previous Medical Assistant experience or experience supporting physicians in a clinical setting. Experience with Modernizing Medicine (ModMed) or similar EHR systems. Bilingual English/Spanish communication skills are a plus. Work Schedule & Availability This is a full-time, hourly position , averaging approximately 40 hours per week.

Anticipated Schedule:

Monday through Friday Approximately 8 AM - 5:00 PM Scheduling flexibility is required. Candidates must have open availability during regular weekday business hours, as daily schedules and working hours may be adjusted based on physician schedules, patient volume, and the operational needs of the practice. What We Offer Shein Orthopaedics offers a professional, team-oriented work environment where employees have the opportunity to contribute directly to patient care and the continued success of the practice.

We offer:

Competitive hourly compensation based on qualifications and experience. A competitive employee benefits package. A supportive and collaborative work environment. Opportunities to expand administrative and clinical knowledge. Long-term employment opportunities within an established orthopedic practice. We are seeking an individual who is interested in a long-term, full-time position and is committed to maintaining the high standards of patient care and professionalism that Shein Orthopaedics represents. If you are an experienced medical receptionist who enjoys working with patients, thrives in a team environment, and is eager to expand your responsibilities by assisting with clinical operations, we encourage you to apply.

Pay:

$20.00 - $30.00 per hour Expected hours: 80.0 per week

Work Location:

In person