Find & Apply For Receptionist Jobs in Warrendale, Pennsylvania

We are seeking a warm, highly articulate, and detail-oriented Phone Receptionist/ Administrative Assistant to join our team. This is not just a call-handling role. You will serve as the intake engine and scheduling ambassador for our practice. You will be responsible for managing high-volume inbound communications, conducting thoughtful client intake, screening unsolicited inquiries, and executing administrative workflows in our CRM and calendar systems. If you are naturally empathetic, thrive in a fast-paced environment, and take pride in meticulous organization, we would love to meet you!

Compensation:

$39,000 - $42,000 yearly

Responsibilities:

Inbound Call Management & Triage First Impression:

Answer high-volume inbound calls promptly with a warm, empathetic, and professional tone.

Call Screening & Triage:

Screen and route calls accurately based on caller needs, while politely filtering out vendor and unsolicited sales inquiries without interrupting internal staff.

Communication Logging:

Capture detailed, highly accurate CRM communication notes for all incoming calls, voicemails, and correspondence.

Client Intake & Executive Support Seamless Scheduling:

Schedule prospect phone consultations and client meetings using automated booking tools and internal calendar systems.

Proactive Reminders:

Conduct advance confirmation calls and SMS reminders to optimize attendance and minimize no-show rates.

Executive Coordination:

Assist the executive team with calendar management, routine meeting preparations, and daily schedule optimization.

CRM & Administrative Operations Data Hygiene:

Create new contact and matter records in our CRM, capturing key client demographics and marketing lead sources.

Document Preparation:

Prepare pre-formatted routine client correspondence, legal fee agreements, and digital document packages for e-signature.

File Management:

Ensure all client interactions, voicemails, and emails are accurately logged under the appropriate lead or client file.

Team Collaboration:

Provide general administrative support to assist colleagues and ensure smooth daily operations across the firm.

Qualifications:

Experience:

2+ years of experience in a front desk, call center, legal intake, or executive administrative support role.

Communication Skills:

Exceptional verbal and written communication skills with a deeply empathetic demeanor when speaking with clients during sensitive planning stages.

Tech-Savvy:

High proficiency with CRM software (e.g., Zoho, Clio, Lawmatics, Salesforce, or similar), automated scheduling tools, digital e-signature platforms, and Microsoft Office / Google Workspace. Attention to

Detail:

Meticulous approach to data entry, record-keeping, and calendar scheduling.

Discretion & Confidentiality:

Understanding of legal confidentiality and strict adherence to client data privacy standards.

Dependability:

Strong punctuality and reliability, understanding that this role is central to daily firm operations. About Company At Entrusted Legacy Law, we help people protect their Life & their Legacy. Our Mission Provide exceptional legal services with dedication and compassion Empower individuals to safeguard their Life and preserve their Legacy Communicate promptly and clearly Explain legal concepts in simple, direct terms Respect your opinions and welcome your feedback Care deeply about clients and their loved ones Our Commitment Take time to understand your unique circumstances and goals Tailor legal solutions to fit your needs Help you navigate complex legal matters with confidence Support your present peace of mind and future security Deliver a thoughtful, client-centered experience every step of the way