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Pet Care Front Desk Receptionist Dog Tired Pet Services - 4.6 Johns Island, SC Job Details Part-time | Full-time $15 - $17 an hour 23 hours ago Benefits Health savings account Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Companion animal handling Administrative experience Payment Processing Systems Attention to detail Dog handling Organizational skills Safety standard operating procedures Account management Full Job Description Front Desk Receptionist - Dog Daycare, Boarding & Grooming Join the Dog Tired Team! Do you love dogs, enjoy working with people, and thrive in a fast-paced environment? Dog Tired is looking for a friendly, dependable, highly organized Front Desk Receptionist to join our team! At Dog Tired, we provide dog daycare, overnight boarding, grooming, and other personalized pet care services. We take pride in creating a safe, welcoming, and enjoyable experience for both our four-legged guests and their owners. Our Front Desk Receptionists play a vital role in making that happen. This isn't a position where you simply sit behind a desk and answer phones. You will be the face of our facility, the primary point of contact for our clients, and an important connection between our pet parents and the team caring for their dogs. We're looking for someone who can balance excellent customer service with strong administrative skills, attention to detail, and a willingness to take initiative.

Key Responsibilities:

Customer Service & Communication Greet clients and their dogs warmly and professionally during check-in and checkout. Answer incoming phone calls, emails, text messages, and voicemails promptly and courteously. Provide accurate information about daycare, boarding, grooming, pricing, memberships, packages, and facility policies. Build strong relationships with clients by learning their dogs' names, personalities, and individual needs. Address client questions and concerns professionally and know when to involve management. Proactively communicate reservation updates, grooming completion times, special requests, and other important information. Reservations & Administrative Responsibilities Accurately schedule, modify, and cancel daycare, boarding, grooming, and other service reservations. Manage client accounts and reservations using Gingr pet care management software. Review daily reservations, expected arrivals, departures, and upcoming appointments. Verify vaccination records, required agreements, and other documentation before accepting reservations. Maintain accurate pet profiles, including feeding instructions, medications, behavioral notes, and emergency contact information. Coordinate with kennel technicians, shift leaders, and groomers to ensure smooth daily operations. Prepare reservation information and important documentation for the following business day. Maintain organized records and follow through on pending tasks, callbacks, and client requests. Check-In, Checkout & Payment Processing Ensure each dog is properly checked in and checked out according to company procedures. Verify services, charges, packages, memberships, discounts, and additional purchases. Process payments accurately and responsibly. Communicate feeding instructions, medications, belongings, and special care requests to the appropriate team members. Ensure dogs are released only to authorized individuals. Assist with end-of-day payment reconciliation and front desk closing procedures. Sales & Client Retention Educate clients about available services, daycare packages, memberships, grooming, and enrichment activities. Recommend appropriate services based on each dog's needs. Assist with client follow-ups, reservation inquiries, and rebooking opportunities. Help create positive experiences that encourage repeat visits and long-term client relationships. Facility Organization & Team Support Keep the reception area, lobby, retail displays, and front desk clean, stocked, and welcoming. Follow daily opening, closing, and administrative checklists. Communicate clearly with team members about arrivals, departures, scheduling changes, and special instructions. Assist with maintaining an organized, safe environment for clients, employees, and dogs. Take initiative to complete assigned responsibilities without constant supervision. What We're Looking For Required Qualifications Strong customer service and interpersonal communication skills. Excellent organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and stay calm during busy periods. Comfortable using computers, scheduling software, email, and payment processing systems. Strong written and verbal communication skills. Dependable, punctual, and committed to following established procedures. Ability to work independently while also contributing to a team. Comfortable working around dogs of different sizes, breeds, and temperaments. Willingness to learn and consistently follow animal safety protocols. Availability to work assigned shifts Preferred Qualifications Previous receptionist, customer service, hospitality, or administrative experience. Experience working in a dog daycare, boarding facility, veterinary clinic, grooming salon, or similar pet care environment. Familiarity with Gingr or other pet care reservation software. Experience handling multiple phone lines, scheduling appointments, and processing transactions. Knowledge of basic canine behavior and safe handling practices. Pet industry experience is a plus, but we are willing to train the right candidate who demonstrates professionalism, reliability, and a genuine desire to learn. What Makes Someone Successful in This Role? Our ideal candidate is someone who: Takes ownership: Notices what needs to be done and follows through without needing constant reminders.

Pays attention to details:

Understands that accurate reservations, vaccination records, and care instructions directly impact the safety of our guests.

Communicates effectively:

Keeps clients and coworkers informed, even when things get hectic.

Remains professional under pressure:

Can handle a ringing phone, arriving clients, and an unexpected scheduling issue without losing composure.

Is solutions-oriented:

Approaches challenges with good judgment and a willingness to help.

Is genuinely dependable:

Understands that the entire team relies on consistent attendance, punctuality, and accountability.

Loves both dogs and people:

Enjoys building relationships with pet parents just as much as spending time around their dogs. Work Environment & Expectations This is an active, fast-paced pet care environment. Employees should be comfortable with frequent interruptions, barking dogs, busy check-in and checkout periods, and balancing customer-facing responsibilities with administrative work. The position may involve standing, walking, light cleaning, and assisting with dogs according to company safety procedures and training. Why Join Dog Tired? At Dog Tired, every team member contributes to the experience our clients and their pets receive. We value employees who take pride in their work, support their coworkers, communicate openly, and strive to provide exceptional care. You'll have the opportunity to work in a dog-loving environment while developing valuable skills in customer service, pet care operations, scheduling, and client relationship management. Ready to Join Our Pack? If you're organized, friendly, reliable, and looking for a position where your work truly makes a difference, we'd love to hear from you! Apply today to join the Dog Tired team!

Pay:

$15.00 - $17.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health savings account Paid time off Vision insurance Application Question(s): Do you have any experience in the pet care industry? Are you able to pass a background check?

Experience:

reception/customer service: 1 year (Preferred)

Work Location:

In person