OFFENDER AID AND RESTORATION OF CHARLOTTESVILLE AND ALBEMARLE JOB
description
Job Title:
Administrative Assistant/Receptionist Department:
Administration Reports To:
Executive Director, Assistant Director, HR Director FLSA Status:
Non-Exempt Position Summary:
This position provides the initial point of contact for OAR-Jefferson Area Community Corrections Agency and staff. OAR-Jefferson Area Community Corrections Agency provides local probation services, pretrial services, reentry services, drug court services, and restorative justice services for defendants and offenders in the 16th Judicial District of Virginia. Work is performed under the supervision of the Executive Director.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist walk-in clients by providing information on programs and services. Answer telephone (3-line system), taking information from new clients and/or directing calls to appropriate staff. Checks voicemail daily and sends messages to appropriate staff. Schedules appointments for new referrals to pretrial and local probation services as appropriate. Receives information via phone or in person and completes/copies appropriate forms/documents. Receives payments (restitution/supervision fees) from clients, gives receipts, records information & gives payments to appropriate staff. Refers appropriate clients to VASAP for court-ordered enrollment in that program. Regularly checks fax machine and distributes incoming paperwork, as well as adds paper/letterhead/envelopes to network printers and copy machine. Coordinates the ordering of supplies with Fiscal Assistant and Program Manager. Distributes incoming mail. Stamps/sends out outgoing mail. Assigns cases to the appropriate probation officers based on the court and/or the charge. Inputs data/maintains database on active clients court-ordered to pretrial services to be utilized by the Assistant Director for fiscal/annual reports. Provides other duties as required by the Executive Director, Assistant Director, or Program Manager(s). Adapt, modify and change in accordance to "best practices" as they are implemented within OAR-Jefferson Area Community Corrections. Treat all people with respect and display a professional demeanor that is conducive to motivating the offender to change. Share responsibility with all staff for the successful operation of this agency. Represent OAR-Jefferson Area Community Corrections positively in public at all times. Perform related tasks as required.
Competencies:
To perform the job successfully, an individual should demonstrate the following. Communications
- Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Customer Service
- Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability
- Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. Planning & Organization
- Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Quality
- Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback. Use of Technology
- Adapts to new technologies.
Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
- Read, analyze, and interpret business, professional, technical, or governmental documents.
Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.
Mathematical Ability:
- Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Compute rate, ratio, and percent, and draw and interpret bar graphs.
Reasoning Ability:
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.
)
Certificates and Licenses:
None Supervisory Responsibilities:
- This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee isregularly required to sit, stand, walk, use hands or fingers, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 15pounds.
Job Type:
Full-time Pay:
$36,958.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to
Commute:
Orange, VA 22960 (Required)
Work Location:
In person