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Front Office Receptionist - Medical Office Harbor Foot & Ankle Clinic Job Overview Are you a detail-oriented professional who thrives in a fast-paced medical environment? Harbor Foot & Ankle Clinic is looking for a dedicated Front Office Receptionist to support our front-office operations, patient scheduling, insurance coordination, and clinical documentation. Our podiatry practice provides a wide range of services, including surgical care, specialty treatments, and a high volume of routine foot care. The ideal candidate is highly organized, comfortable managing multiple priorities, and experienced in navigating insurance requirements, referrals, and prior authorizations while providing excellent patient service. We are looking for someone who takes pride in accuracy, follows through on outstanding tasks, and can help keep our office running efficiently throughout the day. Key Responsibilities Patient Scheduling and Front Office Operations Manage a high-volume appointment schedule and maintain an organized, efficient patient flow. Monitor and utilize the cancellation list to fill open appointment slots and minimize scheduling gaps. Answer incoming phone calls, route messages appropriately, and respond to routine patient inquiries. Greet patients, check them in and out, update demographic information, and schedule follow-up appointments. Collect applicable copayments, outstanding balances, and other patient payments. Insurance Verification, Referrals, and Authorizations Verify patient insurance eligibility and benefits and identify referral or prior authorization requirements. Explain insurance coverage, applicable patient financial responsibilities, and out-of-pocket costs for durable medical equipment (DME). Process and track referrals, prior authorizations, and insurance documentation. Follow up with insurance companies and referring providers regarding pending requests and outstanding documentation. Communicate with insurance representatives, referring providers, and other healthcare offices to help prevent delays in patient care. EMR and Medical Records Management Maintain accurate, organized, and up-to-date electronic medical records (EMR). Scan, index, and appropriately route outside medical records, incoming faxes, and other clinical correspondence. Request records from outside providers and ensure documentation is received and filed appropriately. Maintain organized electronic patient charts and accurate patient information. Follow HIPAA privacy and security requirements and protect confidential patient information. General Administrative Responsibilities Prioritize multiple competing tasks while maintaining accuracy and professionalism. Monitor outstanding paperwork, referrals, and authorizations to ensure timely follow-up. Communicate effectively with clinical staff to support daily office operations. Maintain a courteous, professional, and efficient patient experience. Qualifications Required Qualifications At least one year of experience in a medical office or healthcare administrative setting. At least one year of experience using an electronic medical record (EMR) system. Professional telephone etiquette and strong written and verbal communication skills. Familiarity with insurance verification and online insurance portals. Strong organizational skills, attention to detail, and consistent follow-through. Ability to multitask effectively in a high-volume medical office. Ability to communicate professionally with patients, healthcare providers, and insurance representatives. Preferred Qualifications Experience in podiatry, orthopedics, primary care, or another specialty medical practice. Experience processing referrals and prior authorizations. Familiarity with durable medical equipment (DME) and related insurance requirements. Knowledge of medical terminology and HIPAA requirements. Experience coordinating medical records and communicating with insurance adjusters. Ideal Candidate The successful candidate will be dependable, organized, proactive, and comfortable working independently while collaborating with a clinical team. They should be able to manage frequent interruptions, recognize priorities, maintain accurate documentation, and follow tasks through to completion. Strong attention to detail and the ability to balance patient-facing responsibilities with administrative work are essential to success in this position. Why Join Us? Harbor Foot & Ankle Clinic is a specialized practice committed to helping our community stay mobile and pain-free. This position offers the opportunity to contribute directly to patient care by supporting the administrative processes that keep our practice running smoothly. We value professionalism, teamwork, organization, and a commitment to providing quality service to our patients. How to Apply Please submit your resume highlighting your medical reception, EMR, insurance verification, and administrative experience. Applicants are encouraged to include a brief cover letter describing their relevant experience. Harbor Foot & Ankle Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Details Job Title:

Front Office Receptionist Work Location:

In person

Benefits:

401(k) and paid time off

Medical Office Experience:

At least one year required

EMR Experience:

At least one year required

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Paid time off

Experience:

Medical office: 1 year (Required) EMR systems: 1 year (Required)

Work Location:

In person