We are looking for a detail-oriented Receptionist to support front desk operations for a food and food processing facility in Sun Prairie, Wisconsin. This Long-term Contract position is ideal for someone who excels at creating a welcoming experience, managing administrative tasks, and keeping daily office activities organized. The role requires strong communication skills, attention to detail, and the ability to handle a steady flow of visitors, calls, mail, and departmental support work in a manufacturing office environment.
Responsibilities:
- Welcome visitors and customers at the front desk, direct them appropriately, and notify employees when guests arrive.
- Manage incoming calls on a multi-line phone system, respond to general inquiries, and route concerns to the correct department.
- Review and process new customer credit application paperwork accurately and in a timely manner.
- Receive, sort, and distribute mail and packages, and prepare outbound shipments through approved carriers.
- Pick up and check company post office box mail as part of regular office support duties.
- Provide administrative assistance such as preparing documents, entering data, and recording notes for scheduled meetings.
- Support internal operations by helping distribute payroll materials, coordinating uniform orders, and assisting with routine office reordering tasks.
- Complete daily data downloads, assist with weekly ingredient inventory reporting, and scan and file bills of lading for the shipping team.
- Monitor customer concerns with care, respond empathetically, and escalate issues when needed to help maintain a positive service experience.
- Identify opportunities to improve front desk workflow, office procedures, and overall efficiency while taking on additional assigned tasks as needed.