Find & Apply For Switchboard / Telephone Operator Jobs in Calistoga, California

PBX Operator - Hotel 1712 Lincoln Avenue, Calistoga, CA 94515 $20 an hour - Part-time Job Summary The hotel PBX Operator handles all incoming calls directed to the operator line and answer any questions in regards to the hotel, spa and F&B outlets while maintaining a professional and courteous demeanor with guests. It is essential that all calls answered with in a timely fashion, and any transferred calls or requests for other departments are connected professionally. Responsibilities Oversee daily Operator incoming calls for Hotel, Spa and Restaurant to ensure professional and courteous manner provided when answering phone and/ or transferring call. Assist in resolving customer issues, complaints, problems in a quick and efficient manner to maintain high level of customer satisfaction and quality of service. Monitors calls coming in for each department, communicating and issues or concerns with Department Heads. Assist with monitoring and sending confirmation, pre-arrival and cancellation emails if caller request updated to be sent out via email. Ability to read and understand billing folio's and translate the information to callers if needed assistance. Ability to answer incoming calls within a timely manner, providing a warm and welcoming salutation. Courteously and accurately answers inquiries from potential hotel guests in regards to past, current or future hotel, spa or dining questions. Ability to relay information about the hotel, amenities and services offered to hotel and spa guests. Provide sound information of operation hours for the Hotel, Spa, Food and Beverage Outlets and amenity offerings on property. Ability to communicate with In-house or arriving guests via IVY. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Experience High school diploma or some college desirable. Two years hospitality experience or customer service experience.

Job Type:

Part-time Pay:

$20.00 per hour Expected hours: 16.0 - 30.0 per week

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule

Work Location:

In person