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PBX Operator (part of Marriott International)

• 3.2 Chicago, IL 60631 From $19 an hour - Full-time Apply with Indeed The Renaissance Chicago O'Hare is seeking a professional, service-oriented PBX Operator to join our Front Office team. The PBX Operator serves as a key point of contact for guests, associates, and outside callers, ensuring all telephone communications are handled promptly, accurately, and professionally. This position is responsible for managing incoming and outgoing calls, directing inquiries to the appropriate departments, assisting guests with requests, and supporting hotel communication systems. The ideal candidate is personable, organized, detail-oriented, and able to maintain a calm and professional demeanor in a fast-paced hotel environment. Key Responsibilities Answer incoming telephone calls promptly and professionally, using proper hotel telephone etiquette. Direct calls to guest rooms, hotel departments, and appropriate associates. Assist guests with general inquiries, hotel information, directions, and service requests. Take accurate messages and ensure they are delivered to the appropriate individuals in a timely manner. Coordinate with Front Desk, Housekeeping, Engineering, Security, Food & Beverage, and other departments to facilitate guest requests. Respond to guest concerns and service-related inquiries, escalating issues to the appropriate manager when necessary. Maintain confidentiality when handling guest information, room numbers, and personal details. Monitor and operate the hotel's telephone and communication systems. Assist with emergency communications and follow established hotel emergency procedures. Maintain accurate records of calls, messages, and service requests as required. Perform additional duties as assigned by management. Qualifications Previous customer service, hotel, or telephone operator experience preferred. Excellent verbal communication and active listening skills. Professional telephone etiquette and a guest-focused attitude. Ability to multitask and remain organized in a fast-paced environment. Strong attention to detail and ability to communicate information accurately. Basic computer skills and ability to learn hotel operating systems. Ability to work flexible schedules, including weekends and holidays, based on business needs. What We Are Looking For A welcoming and approachable personality. A strong commitment to delivering exceptional guest service. Someone who takes ownership of guest requests and follows through to resolution. A dependable team player who communicates effectively across departments. Someone who understands the importance of discretion, professionalism, and hospitality. Join Our Team! At the Renaissance Chicago O'Hare, we believe every interaction is an opportunity to create a memorable guest experience. If you enjoy helping people, communicating with others, and being part of a dynamic hotel team, we invite you to apply!

Pay:

From $19.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Paid time off Referral program Vision insurance

Work Location:

In person