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Now viewing: Telephone Operator
UO
US Oncology Network-wide Career Opportunities
Telephone Operator
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Job Description
Telephone Operator US Oncology Network-wide Career Opportunities $17.10/hr-$21.05/hr 401(k) United States, Virginia, Norfolk Oct 27, 2026
Overview Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.
Employment Type:
Full-Time, In-Person Benefits:
M/D/V, Life Ins., 401(k)
Compensation Range:
$17.10/hr - $21.05/hr Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Responsibilities Primary operators for Incoming Scheduling Calls
Representative of BCC, Ches, HV, Obici, PA offices
Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
Monitor scheduling voice mail and contact patients for scheduling
Direct responsibility for scheduling for specific providers
Monitor and schedule from Order que for specific providers
Monitor and schedule from bump list for specific providers
Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records
Other duties as requested or assigned Qualifications Receptionist or office experience required
Medical office experience strongly preferred
Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
High school diploma or equivalent
Must be able and willing to travel to other office locations as needed
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public. Notify me of jobs like this
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Telephone Operator
US Oncology Network-wide Career Opportunities
Norfolk
Telephone Operator
US Oncology Network-wide Career Opportunities
Norfolk
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Benefits
- 401(k) Plans
- Dental Insurance