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Independent Living Services (ILS) Supervisor

SUNSHINE HEALTHCARE SERVICES LLC

Diamond Bar, CA Job Details Full-time | Contract $30 - $32 an hour 19 hours ago Qualifications Employee onboarding Staff performance monitoring Teamwork Recruitment process management Healthcare staff management Professional ethics Staff scheduling Social service program staff supervision Team scheduling Incident Escalation Administrative experience Disciplinary action management Team development Employee data management Task prioritization Recruiting Organizational skills New hire orientation Progress documentation Workforce management Onboarding process management Escalation handling Staffing management Employee record maintenance Professional development training Cross-functional communication Payroll record maintenance Time management Full Job Description Independent Living Services (ILS)

Supervisor Sunshine Healthcare Services, LLC Location:

Diamond Bar, California Job Type:

Full-Time, Fixed-Term Contract Schedule:

Monday-Friday, 8:00 a.m.-5:00 p.m.

Pacific Time Reports To:

Program Director Travel:

Minimal to

None Compensation:

Competitive based on experience; additional compensation details will be discussed during the interview.

Contract Duration:

To be determined. Position Overview Sunshine Healthcare Services, LLC is seeking a qualified, organized, and experienced Independent Living Services (ILS) Supervisor to oversee staff, coordinate service delivery, and support the effective administration of an ILS program serving individuals with intellectual and developmental disabilities (I/DD). The ILS Supervisor will play an important role in staff training and development, personnel management, scheduling, payroll coordination, program oversight, service documentation, and compliance monitoring. The successful candidate will help ensure that services are delivered consistently, staff members understand their responsibilities, individual service plans are implemented appropriately, and program documentation meets applicable organizational and contractual requirements. This position requires a combination of human services experience, leadership ability, administrative expertise, sound judgment, and a commitment to person-centered services that promote independence, dignity, choice, and community participation. The ideal candidate is a dependable and proactive supervisor who can manage competing priorities, support employees, maintain accurate records, and help ensure high-quality services in a structured, compliance-focused environment. Essential Duties and Responsibilities1. Staff Supervision, Training, and Development Supervise, guide, and evaluate staff responsible for delivering Independent Living Services. Provide staff orientation, onboarding, training, coaching, and ongoing professional development. Develop and coordinate staff training plans to promote consistent service delivery and adherence to established procedures. Establish work priorities, assign responsibilities, and coordinate staff schedules and workload. Monitor staff performance, provide constructive feedback, and address performance concerns promptly. Conduct staff meetings and communicate operational updates, program expectations, policy changes, and procedures. Identify staff development needs and provide appropriate guidance and corrective coaching. Participate in recruitment, interviewing, hiring, disciplinary actions, and termination processes in accordance with company policies and applicable employment laws. Maintain appropriate records of employee training, supervision, performance evaluations, and corrective actions. Promote a professional, respectful, accountable, and collaborative work environment. 2. Independent Living Services Program Oversight Oversee the delivery of services intended to help individuals develop, maintain, or improve the skills necessary for independent living and community participation. Monitor staff implementation of individual service plans and established program objectives. Support person-centered service delivery that respects each individual's preferences, abilities, goals, dignity, and right to make choices. Monitor service quality, consistency, timeliness, and adherence to applicable program procedures. Review service progress and identify concerns requiring follow-up, additional support, or corrective action. Coordinate with staff to address barriers affecting service delivery and individual progress. Support the implementation and documentation of individualized goals, service activities, and progress reviews. Communicate with clients, families or authorized representatives, service coordinators, regional center personnel, and other stakeholders as appropriate to the program. Ensure service concerns and significant incidents are escalated and documented according to established procedures. Help maintain a service environment that promotes independence, safety, accountability, and respect. 3. Administrative and Personnel Management Coordinate payroll-related administrative processes, employee timekeeping, attendance records, and scheduling. Review time records and supporting documentation for completeness and accuracy before submission through established payroll procedures. Monitor staffing coverage and address scheduling conflicts, absences, and operational needs. Maintain organized personnel records, training documentation, performance evaluations, and other required administrative files. Assist with workforce planning, recruitment, onboarding, and staffing decisions. Ensure employee performance concerns and disciplinary matters are appropriately documented. Communicate staffing and operational issues to the Program Director and other designated leadership. Maintain confidentiality of employee, client, and company information. Follow company procedures and applicable employment requirements when handling personnel matters. Support efficient administrative workflows and timely completion of assigned responsibilities. 4. Compliance, Documentation, and Reporting Help ensure program activities comply with applicable laws, regulations, company policies, and contractual obligations. Monitor service records and documentation for accuracy, completeness, consistency, and timely submission. Maintain records needed for quality assurance reviews, audits, program monitoring, and contractual reporting. Assist with the preparation and submission of required reports, service documentation, and administrative deliverables. Ensure staff understand documentation requirements, confidentiality obligations, and applicable reporting procedures. Monitor compliance with relevant privacy and confidentiality requirements, including HIPAA and California privacy laws where applicable. Identify documentation deficiencies, procedural gaps, and potential compliance concerns. Coordinate corrective actions and follow up to help prevent recurring issues. Support authorized internal and external audits, program reviews, and monitoring activities. Maintain organized records in accordance with applicable retention policies and contractual requirements. 5. Communication and Coordination Serve as a key communication link between direct service staff, company management, and relevant program stakeholders. Communicate expectations, operational updates, staffing changes, and procedural requirements clearly and professionally. Provide the Program Director with updates regarding service delivery, staff performance, documentation, compliance, and operational concerns. Coordinate appropriate follow-up on issues affecting service quality, staffing, or program performance. Promote collaboration among staff and relevant stakeholders while maintaining appropriate professional boundaries. Escalate significant operational, personnel, compliance, and service-related concerns through established channels. Contribute to continuous improvement initiatives designed to strengthen program effectiveness and service quality. Minimum Qualifications Candidates must meet one of the following qualification pathways, subject to confirmation against applicable program and contractual requirements. Option 1: Human Services Experience At least three (3) years of experience in a human services delivery system, including at least one (1) year of experience in a comparable program. OR Option 2: Education A bachelor's degree in a human service-related field. The applicable qualification pathway must be consistent with the requirements governing the specific ILS program and service contract. Required Skills and Competencies Demonstrated ability to train, supervise, and evaluate staff. Strong organizational, planning, and time-management skills. Experience or demonstrated capability in scheduling, timekeeping, payroll-related administration, and personnel recordkeeping. Ability to participate in hiring, employee discipline, and termination processes. Strong written and verbal communication skills. Ability to maintain accurate records and prepare clear administrative reports. Ability to manage multiple priorities and meet deadlines. Sound judgment, problem-solving ability, and attention to detail. Ability to communicate professionally with staff, clients, families, management, and external stakeholders. Commitment to confidentiality, ethical conduct, and professional accountability. Ability to support person-centered services that promote independence, dignity, choice, and inclusion. Ability to identify concerns, follow established procedures, and escalate issues appropriately. Preferred Qualifications The following qualifications are desirable but are not mandatory unless required by the applicable program or contract: Previous supervisory experience in Independent Living Services, developmental disability services, community-based human services, or a related field. Experience supporting individuals with intellectual or developmental disabilities. Familiarity with California regional center systems, vendorized services, and applicable program documentation. Familiarity with Individual Program Plans (IPPs) and person-centered service planning, where relevant. Experience with quality assurance, compliance monitoring, audit preparation, and contractual reporting. Experience with staff onboarding, training coordination, performance management, and personnel administration. Familiarity with electronic recordkeeping, payroll systems, scheduling tools, and administrative software. Professional Standards and Expectations The successful candidate will be expected to: Treat individuals receiving services with dignity, respect, and professionalism. Promote independence, individual choice, self-determination, and community participation. Maintain appropriate professional boundaries and safeguard confidential information. Model ethical behavior, accountability, and respect for company policies. Follow applicable procedures for documentation, incident reporting, and escalation. Support a safe, inclusive, and respectful environment for clients and employees. Maintain reliable communication and meet established administrative deadlines. Demonstrate professionalism when working with clients, staff, families, and external stakeholders. Work Environment and Schedule This is a full-time, fixed-term contract position based in Diamond Bar, California. The regular work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time. Travel requirements are expected to be minimal. The position involves staff supervision, administrative responsibilities, program coordination, documentation oversight, and communication with individuals receiving services and relevant stakeholders. The ILS Supervisor reports to the Program Director and is expected to perform duties consistent with company policies, program requirements, and applicable contractual obligations. The specific contract duration will be determined and communicated as appropriate during the hiring process. Compensation and Additional Information Compensation will be competitive and based on the candidate's qualifications and experience. Additional compensation details will be discussed during the interview process. Applicable benefits, if any, will be communicated during recruitment. Equal Employment Opportunity Sunshine Healthcare Services, LLC is committed to equal employment opportunity in accordance with applicable federal, California, and local laws. Employment decisions are based on job-related qualifications, skills, experience, and business needs. Reasonable accommodations will be considered for qualified applicants and employees as required by applicable law. How to Apply Interested candidates should submit a current resume highlighting their relevant human services experience, supervisory responsibilities, administrative experience, and educational background. Applicants are encouraged to describe their experience with staff training, personnel management, program oversight, service coordination, documentation, and compliance activities. Sunshine Healthcare Services, LLC welcomes candidates who demonstrate strong leadership, professionalism, organizational skills, and a commitment to high-quality, person-centered services.

Pay:

$30.00 - $32.00 per hour Expected hours: 40.0 per week

Work Location:

In person