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Now viewing: DSS Site Lead
TC
Tata Consultancy Services
DSS Site Lead
Job Description
Must Have Technical/Functional Skills The Site Lead is a critical working leader role responsible for stable site operations, technician performance, and disciplined execution of standard work in support of production stability, safety, and customer experience. This role requires a balance of hands on technical leadership, people leadership, and operational discipline. The Site Lead is expected to actively lead the team at the onsite, not manage remotely. Ownership of Site day-to-day operations and performance. Technical leadership and Incident oversight Site Lead is responsible for leading onsite L2 and L3 DSS Technicians Training, Onboarding, and Development of onsite Technicians Communication with onsite Technicians and onsite leadership Set standards for behaviour and leadership Roles & Responsibilities Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. SPOC for TMNA Site Manager, act as an IT business partner on site and collaborate with site leadership and other local stakeholders. Maintain a friendly relationship with TMNA Users and TMNA Managers Responsible for managing the DSS team at the site; conduct Daily Standups Manage day-to-day operations in the Site Manage work assignment to the DSS site team Manage people tasks including (Shift Schedule, Leaves management, Overtime Management, Training Requirement etc) Assist with on-boarding, training and mentoring new L2 employees Take ownership of critical incidents and service failures, coordinate with relevant stakeholders until resolution or service restoration 1st level of escalation contact Salary Range- $80,000-$85,000