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Director of In-Home Program Philadelphia, PA 19132 From $50,000 a year - Full-time Apply with Indeed Director of In-Home Services - IDD/Autism Adult Services Open Arms Group, Inc.

Location:

Pennsylvania Job Type:

Full-Time Schedule:

Monday-Friday, with flexibility for occasional evenings, weekends, and operational needs

Reports To:

Executive Director Position Overview Open Arms Group, Inc. is seeking an experienced, organized, and results-driven Director of In-Home Services to oversee our community-based services for adults with Intellectual Disabilities (IDD) and Autism Spectrum Disorder (ASD). The Director will provide leadership, supervision, and operational oversight to ensure individuals receive consistent, person-centered, high-quality services that promote independence, dignity, safety, and meaningful community participation. This leadership position is responsible for managing daily program operations, supervising staff, monitoring service delivery, maintaining family and stakeholder relationships, ensuring regulatory compliance, and promoting program growth and accountability. The ideal candidate is a proactive leader who can manage multiple responsibilities, develop effective systems, address challenges independently, and ensure that commitments to individuals, families, and employees are consistently fulfilled. Key Responsibilities Program Leadership and Administration

• Oversee the daily operations of the In-Home Services program.
• Ensure services are delivered according to Individual Support Plans (ISPs), authorizations, and applicable regulations.
• Monitor all active individuals receiving services and ensure continuity of care.
• Develop and implement operational procedures to improve service quality and efficiency.
• Identify program concerns and implement timely corrective actions.
• Provide regular updates and operational reports to the Executive Director. Individual Monitoring and Family Engagement
• Conduct at least one documented in-person monitoring visit with each assigned individual monthly, or more frequently when needed.
• Evaluate individual satisfaction, safety, progress, and quality of services.
• Conduct monthly telephone check-ins with families, guardians, or designated representatives, as appropriate.
• Maintain professional and consistent communication with families and stakeholders.
• Address complaints, concerns, and service-related issues promptly.
• Document visits, telephone contacts, concerns, and follow-up actions.
• Coordinate with Support Coordinators, Administrative Entities (AEs), and other providers as necessary. Staff Supervision and Management
• Supervise In-Home Supervisors, Lead Direct Support Professionals (DSPs), and DSPs.
• Monitor staff attendance, punctuality, performance, and professional conduct.
• Ensure adequate staffing coverage, including evenings, weekends, and unexpected absences.
• Conduct supervisory meetings, performance evaluations, and corrective action when necessary.
• Participate in recruitment, interviewing, onboarding, and staff retention.
• Ensure staff complete required training and understand individual-specific support needs.
• Establish clear expectations and maintain accountability across the department. ISP Implementation and Service Coordination
• Review ISPs and ensure staff understand individual goals, outcomes, risks, and support requirements.
• Monitor implementation of individual outcomes and authorized services.
• Coordinate ISP meetings, annual reviews, and changes in individual support needs.
• Collaborate with Behavior Specialists and other professionals when additional support is needed.
• Ensure changes in individual needs are communicated to appropriate stakeholders. Compliance, Documentation, and Quality Assurance
• Maintain compliance with applicable Pennsylvania ODP regulations, including 55 Pa. Code Chapter 6100 and applicable waiver requirements.
• Monitor service documentation, progress notes, EVV, and billing-related records.
• Conduct routine audits to identify missing documentation, errors, and compliance concerns.
• Ensure incidents are reported, investigated, and followed up on in accordance with applicable requirements.
• Monitor individual health, safety, rights, and well-being.
• Develop and monitor corrective action plans.
• Promote a culture of quality, accountability, and continuous improvement. Scheduling and Financial Oversight
• Oversee staff scheduling and ensure continuity of authorized services.
• Monitor missed shifts, service interruptions, overtime, and staffing expenses.
• Review authorized versus delivered service hours.
• Identify opportunities to improve service utilization and prevent lost revenue.
• Collaborate with administrative and billing personnel to resolve documentation and billing concerns.
• Provide monthly reports regarding program performance, staffing, service delivery, and operational needs. Required Qualifications
• Bachelor's degree in Human Services, Psychology, Social Work, Special Education, Rehabilitation, or a related field preferred.
• Master's degree preferred.
• Minimum of 3-5 years of experience working with adults with Intellectual Disabilities and/or Autism Spectrum Disorder.
• Minimum of 2 years of supervisory or management experience preferred.
• Knowledge of Pennsylvania ODP regulations, waiver services, and community-based support programs.
• Experience with ISP implementation, staff supervision, incident management, and quality assurance.
• Demonstrated ability to manage staff, schedules, program operations, and competing priorities.
• Excellent written, verbal, interpersonal, and organizational skills.
• Proficiency with electronic documentation systems, EVV, and Microsoft Office. Preferred Qualifications
• Experience managing an In-Home and Community-Based Services program.
• Knowledge of Pennsylvania's Consolidated, Community Living, and P/FDS Waivers.
• Experience with ODP audits, compliance monitoring, and corrective action plans.
• Experience with Therap or comparable electronic health record and documentation systems.
• Demonstrated experience improving service utilization, staff retention, and program performance. Leadership Expectations The Director of In-Home Services is expected to demonstrate:
• Strong leadership, initiative, and independent decision-making.
• Professional communication and appropriate workplace boundaries.
• Consistent follow-through and accountability.
• Effective problem-solving and conflict resolution.
• The ability to anticipate operational challenges and implement solutions.
• A commitment to person-centered services and individual rights.
• The ability to work collaboratively with executive leadership, employees, families, and external stakeholders.

The Director is accountable for the overall quality, compliance, staffing, service delivery, and operational effectiveness of the In-Home Services program. Why Join Open Arms Group, Inc.? Join a growing organization committed to providing meaningful, person-centered support to adults with Intellectual Disabilities and Autism Spectrum Disorder. This is an opportunity to take a leadership role, strengthen community-based services, develop staff, and make a meaningful difference in the lives of the individuals and families we serve. Interested candidates are encouraged to submit their resume and apply. Open Arms Group, Inc. is an equal opportunity employer.

Pay:

From $50,000.00 per year

Work Location:

In person