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Warranty Coordinator

• Single Family Home ConstructionPosition OverviewThe Warranty Coordinator for Single Family Home Construction manages the post-close warranty process for production and semi-custom homes.

This role serves as the primary point of contact for new homeowners, internal construction teams, and trade partners to ensure timely, high-quality resolution of warranty items while protecting the companys standards and reputation. The Warranty Coordinator maintains accurate records, schedules repairs, coordinates inspections, and drives continuous improvement in warranty operations and customer satisfaction.

Key ResponsibilitiesServe as the main point of contact for homeowners reporting warranty issues; log, triage, and prioritize warranty requests promptly and professionally.

Perform or coordinate initial assessments and site visits to document issues, determine scope of work, and develop repair plans.

Schedule and coordinate repair work with internal construction teams and subcontracted trades, ensuring work is completed to company standards and within established timelines.

Create and maintain detailed warranty records, job files, and schedules in the companys warranty management system; ensure all documentation is complete and audit-ready.

Communicate clearly and proactively with homeowners throughout the warranty process, setting expectations, providing status updates, and ensuring a positive service experience.

Manage punch lists and coordinate final inspections to confirm completion and homeowner satisfaction.

Track warranty trends and metrics, identify recurring issues, and collaborate with production, quality control, and design teams to recommend corrective actions.

Ensure compliance with warranty policies, manufacturer warranties, building codes, and safety regulations during diagnosis and repairs.

Prepare regular reports for leadership summarizing warranty volumes, response times, costs, and improvement opportunities.

Support handovers from construction/closing teams and contribute to process improvements that reduce future warranty exposure.

Qualifications1+ years experience in construction, warranty administration, or a closely related role experience with single family/production or semi-custom homes strongly preferred.

Familiarity with residential construction practices, common defect types, and trade scopes (electric, plumbing, HVAC, carpentry, drywall, roofing).Demonstrated customer service experience with strong communication and conflict-resolution skills; ability to remain calm and professional under pressure.

Proven ability to coordinate multiple vendors/trades, manage schedules, and track work to completion.

Proficiency with Microsoft Office (Excel, Word, Outlook) and comfort learning warranty management or CRM software; experience with warranty or service management platforms is a plus.

Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.

Valid drivers license and reliable transportation for site visits; ability to climb ladders and work on job sites as needed.

Problem-solving orientation with the ability to analyze trends and recommend process improvements; construction estimating or project management experience is a plus.

Relevant certifications (e.g., OSHA safety training, building/inspection certifications) are desirable but not required.

Benefits

• Competitive base + bonus
• Full Medical, life insurance etc
• 401K with company match
• PTO + Vacation + Sick time