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Architecture & Construction
Estimator
Jasper, IN
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For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.
Job Description:
The Lead Support, Builder Design reports directly to the Builder Channel Supervisor-Design. This is an individual contributor role that is responsible for creating Articad (or 20/20) layouts for existing customers, bids, and maintaining layouts with revisions to blueprints. Also provides value engineering recommendations to the builder for most cost-effective design. This role works closely with stakeholders to ensure the success and accuracy of designs and orders. This position is primarily remote but requires in office presence in Jasper on Wednesday.
YOUR ROLE
Produce quality, detailed, accurate layouts from blueprints utilizing Articad (or 20/20) design tool
Provide design recommendations to customers (internal & external) based upon product knowledge
Respond to customer inquiries regarding design layout
Troubleshoot blueprints for inconsistencies compared to specifications and/or field conditions
Maintain electronic documentation of standard work procedures for customer account management
Define problems, collect data, establish facts, draw appropriate conclusions, and provide solutions. Seek clarification to determine root cause of issues
Must possess decision making skills to determine when exceptions are needed to provide resolution to the situation
Understand customer requirements and analyze requests for potential obstacles before implementing systematic changes
Research & Answer installation questions from installers, customer, MBCI field personnel and Service Agents
Provide back-up support to other members of the team (may include cross-functional roles)
Other duties as may be assigned at management's discretion
CHARACTERISTICS AND ATTRIBUTES
Make the team better
Celebrate success; give feedback to improve
Get actively involved and share your perspective Be bold
Make big commitments to deliver big results
Fail fast Champion improvement
Trust the tools to drive results
Don't wait for someone else to find a better way
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE
Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once
Demonstrates energy, enthusiasm, and a "customer first" attitude to both internal and external customers
Strong attention to detail and accuracy in work produced
Ability to nurture long term partner relationships