Find & Apply For Business Change Manager Jobs in McLean, Virginia

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

•Hybrid role in our McLean, VA office working onsite 3 days/week

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Job Summary:

This is a high-impact, hands-on leadership opportunity within a high-priority enterprise program designed to strengthen the digital stay experience across one of the world's most recognized hospitality brands. The ideal candidate will own the full people-side strategy and execution required to move a transformative digital program from launch through sustained behavior change, working across a complex, matrixed organization that spans enterprise teams, regional leaders, hotel operators, and guests. This role demands a rare combination of strategic vision and personal execution, requiring someone who can set the change strategy, build the tools and operating model, influence senior stakeholders, and drive high-quality delivery across communications, learning, field enablement, readiness, and adoption measurement in a dynamic and fast-moving environment.

Responsibilities:

Develop and lead the end-to-end change management and adoption strategy from mobilization and pilot through scale and sustainment Define the case for change, audience value propositions, desired behaviors, change impacts, and adoption objectives for guests, hotel Team Members, owners/operators, and enterprise stakeholders Conduct stakeholder, audience, and change-impact assessments and translate findings into targeted engagement and mitigation plans Build alignment and sponsorship across senior leaders, workstream owners, regional teams, and hotel stakeholders, and surface decisions and tradeoffs when needed Create the integrated change and readiness plan in partnership with the program lead and Project Manager, including milestones, dependencies, owners, risks, and readiness criteria Define pilot and scale readiness requirements for enterprise teams, regions, and hotels, and maintain clear visibility to gaps and corrective actions Design the field activation approach, including leader toolkits, hotel playbooks, launch checklists, FAQs, office hours, and reinforcement materials Establish and lead a change champion network that brings field insight into the program and supports local activation Partner with Operations, Brands, regional teams, and support functions to embed new behaviors into existing hotel routines, standards, and operating mechanisms Own the audience-based communication and engagement strategy, message architecture, and integrated communications calendar Partner with Communications, Marketing, and Brand teams to create clear, compelling, and consistent program narratives and activation materials Define learning needs and partner with Learning teams and subject-matter experts to develop role-based education, job aids, demonstrations, and leader-led reinforcement Coordinate with support teams to ensure escalation paths, knowledge content, and feedback loops are ready for launch and scale Ensure communications and learning remain synchronized with product releases, operational decisions, and hotel readiness Define adoption measures, leading indicators, targets, and reporting requirements in partnership with Product, Analytics, Operations, and the PMO Build an adoption scorecard and insight cadence that identifies where awareness, readiness, usage, or behavior change is falling short Gather and synthesize feedback from hotels, regional teams, owners/operators, and guests and convert insights into prioritized program actions Test and refine activation tactics through pilots, experiments, and structured retrospectives Develop the sustainment and transition plan, including long-term ownership, reinforcement, onboarding, and support for future releases Represent change, readiness, and adoption in program governance, working sessions, sponsor reviews, and milestone checkpoints Provide concise, executive-ready updates on adoption progress, risks, insights, decisions, and asks Manage change-related agency or vendor partners, including briefs, deliverables, approvals, timelines, and budget implications Serve as a trusted advisor to program sponsors and workstream leaders on stakeholder engagement, organizational readiness, and behavior change

Skills:

Demonstrated ability to influence without direct authority and build credibility with executives, cross-functional partners, regional leaders, and frontline operators Strong strategic thinking paired with a willingness to personally create plans, build materials, and drive execution Exceptional written, verbal, and visual communication skills with the ability to simplify complexity and tailor messages to distinct audiences Analytical orientation with experience defining adoption metrics, interpreting quantitative and qualitative insights, and adjusting interventions based on results Proven ability to lead change across the full lifecycle, including impact assessment, stakeholder engagement, communications, learning, readiness, launch, measurement, and sustainment Experience designing change champion networks, frontline activation programs, and adoption dashboards Familiarity with Agile product delivery and release-based change planning

Experience:

7 + years of progressive experience in organizational change management, digital adoption, transformation, field enablement, communications, learning, operations, or related disciplines, with enterprise program experience strongly preferred Demonstrated success leading change for complex digital, customer experience, or operational transformations in a highly matrixed organization Experience in hospitality, travel, franchised or owner-operated environments, digital products, loyalty, customer experience, or field operations preferred Experience supporting multi-brand, multi-region, or globally distributed transformations preferred

Qualifications:

Undergraduate degree or equivalent practical experience Prosci, CCMP, or comparable change management certification, or equivalent applied experience preferred This is a rare opportunity to play a defining role in shaping how a globally recognized hospitality brand delivers and sustains meaningful digital transformation at scale. With visibility into senior leadership, influence across a broad and diverse set of enterprise and field stakeholders, and the chance to build something that directly impacts the experience of guests and hotel teams around the world, this role offers both the strategic scope and the hands-on impact that change leaders find most rewarding. If you thrive at the intersection of strategy and execution and are energized by complex, high-stakes programs, this is an exceptional opportunity to make a lasting mark on a world-class organization. Pay Rate Range 65 - 78 USD hourly