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Operations Specialist
Job Description
Benefits:
We offer health insurance, paid vacation, sick days, 401K and bonus opportunities. With the opportunity to grow in a lifelong career.
Hours:
Full Time in office, with possibility of WFH 1-2 days a week later on
Responsibilities:
Customer Service & Order Processing:
- Receive, input, make changes and finalize orders from existing and new customers in QuickBooks and other databases like excel.
- Working with freight carriers and brokers to find best rates for freight expenses. Interact with trucking companies to track shipments to ensure prompt delivery.
- Coordinate timely fulfillment of orders with warehouse.
- Answer customer complaints concerning billing or services rendered such as shortages, damages or wrong products or wrong pricing. Coordinate complaints and provide quick reply after investigation is finalized.
- Maintain proper order, pricing and promotional documentation of all customers.
- Review and adhere to individual customer requirements for pick up or delivery
Operations:
- Review vendor invoices
- Monitor inventory levels and complete monthly inventory reconciliations
- Identify operational improvements and update Standard Operating Procedures
- Manage and update existing Excel databases
- Assistance in the development of new products by providing a four eye check on: Product artworks, product and case labels and UPC codes,
- Updating various documents and forms, including price lists and product specification sheets.
Skills:
- Well spoken and able to communicate to customers and vendors effectively and in a professional and timely manner
- Proficiency in Microsoft applications (Word and PowerPoint) including advanced Excel skills (Pivot Tables, formulas, etc).
- Expert in multi-tasking
- A strong attention to detail and triple checking work
- Ability to learn and troubleshoot various desktop applications, growing their expertise.
- Demonstrated accuracy and organizational skills.
- Capability to interact appropriately and respectfully with others.
- Ability to adapt to changes in workload and to manage multiple tasks and deadlines simultaneously.
- Self-Leadership skills including dependability, ability to follow instructions, responsiveness to feedback, and direction from management
- Critical thinking and problem solving skills to find optimal solutions in a timely manner.
- Physical requirements: Able to stand, walk, and sit for extended periods of time Able to stoop and kneel Push, pull, lift or carry up to 35 lbs
Qualifications:
Education:
Preferred Bachelor's Degree in Business, Marketing, International Relations or related field.
Minimum:
Associate Degree.
Language Skills:
English plus conversational
Spanish Experience :
2-4 years experience in business operations or a similar role with relevant work experience.
About Oleander and the role:
Oleander Brands is a consumer goods company with a variety of product lines sold domestically and for export. Our goal is to provide quality products at the best value for consumers. We are a small, family run business looking to expand our team as our business grows. We are primarily looking for someone with the willingness to learn, who takes pride in their work, has a strong attention to detail and organizational skills.
Growth Possibilities:
•
Domestic and International Sales/Marketing:
Attending Sales expos, pitching to new clients domestically, and visiting clients domestically and internationally, including the
Caribbean and Central/South America Bonus Experience:
Digital Art (Adobe Photoshop)
- We currently outsource all digital artwork needs to outside firms; having someone in house to make small changes on product renderings, brochures, and other miscellaneous items would be a great benefit
QuickBooks Pay:
$40,000.00
- $70,000.
00 per year
Benefits:
401(k) Health insurance Paid time off
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance