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Cargo Coordinator / Freight Forwarder
Tonawanda, NY
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Productive Transportation Inc. - 3.5 Tonawanda, NY Job Details Full-time $20 - $23 an hour 3 hours ago Benefits Paid training Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Air freight Ocean freight 3PL Freight forwarding logistics High school diploma or GED Logistics Full Job Description Logistics Operations Trainee Paid Training and Career Advancement Location Buffalo / Western New York — in-office position Schedule Full-time, Monday-Friday [days] Starting pay $20-$23 per hour, based on skills and experience Review Written performance and pay review after 60 days Benefits Medical coverage, 401(k) retirement plan, paid time off and paid holidays Start a Career in Logistics We are a growing truck brokerage looking for two or three dependable people who want to learn a real business from the ground up. You do not need prior trucking or brokerage experience. We will train you. You will begin with load entry, computer work, order accuracy, tracking and customer support, then earn more responsibility as your skills grow. This is a good opportunity for someone who likes organized work, learns software quickly, notices small details and wants a career path—not just a temporary job. What You Will Do Enter customer orders accurately into our transportation management system. Verify pickup and delivery locations, dates, appointment times, weights, reference numbers and special instructions. Track shipments, record updates and help obtain proof-of-delivery documents. Communicate professionally by phone and email with drivers, carriers, customers and coworkers. Identify missing or conflicting information and ask before guessing. Learn the basics of truck brokerage, carrier operations, billing and customer service. What We Are Looking For Dependable attendance and punctuality. Strong attention to detail and a genuine concern for accuracy. Comfort using computers, email, web-based programs and Microsoft Office or similar software. Clear, courteous phone and written communication. Ability to stay calm, organize priorities and follow a task through to completion.
Good judgment:
willing to ask questions when information is missing or unclear. High school diploma or equivalent required; college coursework or an associate degree is helpful but not required. Customer service, banking, medical scheduling, insurance, order entry, warehouse/shipping or office experience is helpful but not required. Your First 60 Days Weeks 1-2: Accurate load entry, terminology, equipment types, appointments and company systems. Weeks 3-4: Tracking, check calls, appointment confirmation and document collection. Weeks 5-6: Routine carrier and customer communication; learn detention, lumper, TONU, rate confirmations and carrier documentation. Weeks 7-8: Shadow an experienced dispatcher/broker and assist with simple loads under supervision. How to Apply Submit your résumé and a short answer (three to five sentences) to this question: "Tell us about a time you caught a mistake, solved a detail problem or followed up until something was finished." Selected applicants will complete a short, job-related skills exercise during the interview. No trucking knowledge is required.
Company:
Productive Transportation 530 Grand Island Blvd Tonawanda, NY 14150 Email Resume to: Phone numbers: Anne (716)332-3856 or Peter (716)332-3823 Productive Transportation is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.
Pay:
$20.00 - $23.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance