Find & Apply For Cargo Coordinator / Freight Forwarder Jobs in Mount Pleasant, South Carolina

Customer Service Representative

• Freight Forwarding / NVOCC
• Full Time
  United Cargo Management, Inc.
• Mount Pleasant, SC Posted on 10/06/26 (

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Customer Service Representative

Mount Pleasant, SC (Charleston area) | Full-Time, On-Site

What You'll Do

You'll be the dedicated point of contact for a book of customers. They'll know you by name and call you first.

Manage assigned accounts end to end, from purchase order and booking through customs clearance and final delivery

Coordinate with overseas agents, ocean carriers, customs brokers and truckers to keep freight moving on time and inpliance

Send customers proactive shipment updates, and flag delays early with a plan to fix them

Dig into root causes when a shipment gets stuck, then help build processes that keep it from happening again

Keep our systems accurate and up to date, and make sure every invoice is billed correctly

Onboard new customers as our sales team brings them in, and set them up for a smooth first shipment

Work alongside Sales and Management to turn new accounts into long-term partnerships

Our customers have direct access to their CSR, so calls/texts or s for urgent issues are part of the role.

What You Bring

Required

2 years of customer service or operations experience with a freight forwarder, NVOCC, customs broker or 3PL

Working knowledge of ocean import shipments (FCL/LCL), including bookings, documentation, arrival notices and customs clearance

Clear, professional written and verbalmunication; you keep customers informed before they have to ask

Stronganization and follow-through across many shipments at once

Comfortable with Microsoft Office, especially Excel and Outlook

Team player successful in a fast-paced environment

Who You Are

You stay calm when a vessel rolls or a container gets held. You're curious about why things go wrong and you like fixing them for good. You get real satisfaction from helping customers and want every deal to be a win for both sides. By your support and responses, you build trust and our customer feels like we are a true partner.

What We Offer

Competitive salary based on experience

Medical, dental and vision insurance, paid by thepany

401(k) withpany match

Hands-on training and mentorship from people with decades in the industry

A professional office with modern systems and technology

A small, growing team w your work is seen and your ideas get acted on

Our Vision

We grow by helping our customers gain apetitive advantage. We want them to feel like we're part of their team: smart, helpful, and giving them the data on what happened and what's likelying so they can plan. Logistics always has friction, and our value is smoothing it out. We want nice people who get satisfaction from helping customers and want to achieve win-win oues.

We are growing! Come join our team.

to learn more about us:

ucmcargo

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