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Senior Contract Manager

SITA

• 
  Lisbon
  
• 
  

PERMANENT

Updated 04/09/2026

Job Description

Job Summary

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at

SITA. PURPOSE

Accountable for the end-to-end management of specific contracts and/or key customers in support of business objectives and business growth throughout the life cycle of the contract. Accountable for delivering and implementing the full range of contract activities following contract management best practices policy and process throughout the organisation in support of standard tailored or complex bids during pre-sales and post sales phases.

KEY RESPONSIBILITIES PRE SALES

• Be the main contractual interface to internal and external customers.
• Prepare and approve contract documents for legal review or support preparation of contractual documents depending on the complexity of the deal.
• Review understand and manage customer contract(s).
• Support the bid team to work within the requirements terms and conditions of the contract to meet contractual obligations and commitments- both on behalf of SITA and the client.
• Support the resolution of issues linked to contractual / process issues.

Help identify assess and manage contractual risk as part of the bid team.

POST SALES

• To be the subject manager expert for each contract under their responsibility.
• Help identify assess manage and resolve contractual risk as part of the project team.
• Identify and document potential contractual breaches / exceptions by either SITA or the client and address with the project team to mitigate risk.
• Assist project teams account teams billing and relevant parties to support correct invoices for all services Key link to Billing & Finance to produce ad hoc one off invoices via billing process.
• Lead the project team to work within the requirements terms and conditions of the contract to meet contractual obligations and commitments - both on behalf of SITA and the client.
• Lead responses to change notices with impact on cost and time and terms and conditions.
• Lead the negotiation of changes and disputes and keep contract documentation up-to-date as a result.

Qualifications

EXPERIENCE

• Proven experience in leading contract negotiation and execution in a Telecommunication or IT company in an international context.
• Legal back ground is welcome but is not compulsory.
• Ability to clearly explain legal concepts and to firmly protect SITA contractual interests.
• Strong experience in performing contract review and risk assessment
• Extensive experience in managing structuring positioning and negotiating complex contracts.

KNOWLEDGE & SKILLS PROFESSION COMPETENCIES

Accuracy and Attention to Detail Commercial Acumen Contracts Management & Administration Contracts Review Cross-team integration Managing Risk Negotiating Networking Partnering for Clients Success RFP experience Sales Closing and Agreements Technical Writing/Documentation

EDUCATION & QUALIFICATIONS

• Minimum Bachelors Degree but ideally Business Management Degree Finance Degree or Juris Doctorate.

WHAT WE OFFER

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever. 🏡

Flex Week:

Work from home up to 2 days/week (depending on your teams needs) ⏰

Flex Day:

Make your workday suit your life and plans. 🌎

Flex-Location:

Take up to 30 days a year to work from any location in the world. 🌿

Employee Wellbeing:

We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀

Professional Development:

At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌

Competitive Benefits:

Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation

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