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Med Spa Supervisor San Mateo, CA 94401 $28

• $32 an hour
• Full-time Apply with Indeed Med Spa Supervisor

• No Filter Brazilian Med Spa Pay:

  [$28
• $32 per hour] Job type: Full-time, on-site

Location:

San Mateo, CA

ABOUT US

No Filter Brazilian Med Spa is a Brazilian med spa in San Mateo, CA, open 7 days a week. Brazilian lymphatic drainage is our star service. We also offer facials, peels, injectables, Aerolase laser, laser hair removal, RF microneedling, body sculpting, fat freezing, HIFEM, B12 and peptides. We are preparing to open a new location.

ABOUT THE ROLE

We're hiring a Med Spa Supervisor to run the spa on evenings and Sundays. You report to the Med Spa Manager and are the person in charge on your shifts. You lead the front desk, support our providers, take care of clients and close the spa at the end of the night. This is not a treatment role and not a clinical role.

WHAT YOU'LL DO

Run your shifts

• Take the evening handoff from the manager, open the spa on Sundays, and close the spa at the end of every shift
• Count and close out the cash drawer and register, and secure cash in the safe
• Hold the front desk to our standards for VIP check-in, deposits and replying to client texts within 15 minutes
• Keep rooms, products, retail and equipment ready and stocked Take care of clients
• Handle policy questions, exceptions and client complaints on your shift, within the limits set by the manager
• Pass refund requests, card disputes and anything outside your authority to the manager, with full notes
• Step in when a provider needs a manager during a treatment
• Make sure injectable and clinical questions reach the nurse quickly Support the team
• Make sure shifts start and end on time, handle call-outs and late arrivals, and adjust the book when needed
• Coach the front desk on our SOPs and Zenoti, and report performance issues to the manager
• Share promotions, policy changes and updates from the manager
• Help train new team members Help hit our goals
• Track each shift's sales and bookings against the daily goal, and work to fill open slots
• Help grow memberships, packages and gift card sales, and follow membership rules
• Send the manager an end-of-shift report: sales, bookings, complaints, incidents and anything that needs follow-up

WHAT WE'RE LOOKING FOR

Required

• 1+ year as a supervisor, shift lead or key holder in a med spa, day spa, salon, dermatology office, or luxury hospitality or retail business
• Experience handling cash and closing out a register
• Experience with spa booking and point-of-sale software (Zenoti preferred)
• Luxury hospitality standards and calm, kind client service under pressure
• Confidence making decisions when the manager isn't on site
• Fluent written and spoken English
• Flexible availability Nice to have
• Portuguese (much of our team speaks it); Spanish is a plus
• Knowledge of aesthetic treatments: lymphatic drainage, injectables, lasers
• Front desk experience at a med spa

SCHEDULE AND BENEFITS

Full-time:

Evenings, about 3 pm-9 pm, and Sundays, 9 am-5 pm.

Benefits:

$250 beauty credit Tuition reimbursement

HOW TO APPLY

Apply here on Indeed.

Pay:

$28.00

• $32.

00 per hour

Benefits:

Employee discount Tuition reimbursement

Work Location:

In person