Operations Manager - MSO/IPA Job Qualifications & Requirements
- Office-based position with travel to affiliated provider practices.
- Ability to attend meetings at multiple practice locations.
- Valid driver's license and reliable transportation.
- Current, active knowledge of the daily operations of a Management Services Organization (MSO) or Independent Practice Association (IPA).
- Current knowledge of Medicare Risk Adjustment, HEDIS, Medicare Advantage, and quality improvement initiatives.
- Excellent communication, organizational, and interpersonal skills.
- Ability to work independently while managing multiple priorities. Job Responsibilities
- Coordinate provider onboarding and orientation for newly affiliated providers.
- Serve as the primary liaison between providers and health plans by building and maintaining strong professional relationships with affiliated providers and physician practices.
- Support provider engagement initiatives through education, training, performance monitoring, and practice improvement activities.
- Provide compliance training to providers and office staff and ensure completion of all required compliance requirements.
- Assist physician practices in achieving quality goals by closing care gaps through chart reviews, medical record collection, member outreach, and documentation improvement.
- Coordinate and support in-office quality events, including eye exams, Dexa scans, Annual Wellness Visits, and other preventive care services designed to close open care gaps.
- Conduct monthly meetings with providers to review quality performance, operational issues, and health plan initiatives. Document meeting attendees, discussion topics, action items, and follow-up plans.
- Research and resolve claims issues by coordinating with the appropriate internal departments and health plans.
- Receive, investigate, and respond promptly to provider questions, concerns, and emails.
- Investigate and communicate provider and practice staff changes to the appropriate internal departments and contracted health plans.
- Monitor provider performance and assist practices in meeting HEDIS, Medicare Risk Adjustment, and quality performance goals.
- Collaborate with internal departments to improve operational efficiency, provider satisfaction, and patient outcomes.
- Maintain confidentiality and ensure compliance with CMS, HIPAA, health plan requirements, and organizational policies.
Job Type:
Full-time Pay:
$50,000.00 - $55,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
MRA:
1 year (Preferred)
MSO and IPA:
1 year (Preferred)
Supervising:
1 year (Preferred)
HEDIS:
1 year (Preferred) Willingness to travel: 25% (Preferred)
Work Location:
In person