Find & Apply For Corporate Development Analyst / Manager Jobs in Saint John, Indiana

Med Spa Practice Manager/Front Desk 10210 Wicker Avenue, Saint John, IN 46373 $25 - $30 an hour - Part-time Apply with Indeed Veiled Medical Artistry is a growing, women-owned medical aesthetics practice in St. John, Indiana, founded by two Nurse Practitioners. We pride ourselves on delivering exceptional aesthetic treatments, personalized patient care, and a welcoming, elevated patient experience. We are seeking an experienced, motivated, and highly organized Med Spa Practice Manager to oversee daily practice operations, lead our team, and help drive continued business growth. This is a hands-on management position that combines front desk responsibilities with operational leadership . During patient-facing hours, the Practice Manager will primarily oversee and operate the front desk while simultaneously managing daily practice operations. Wednesdays, when the practice is closed to patient appointments, will be dedicated to administrative responsibilities, staff development, financial reviews, and business management. The position will begin part-time, with the opportunity to transition into a full-time leadership role as our practice expands. Key Responsibilities Front Desk Operations & Patient Experience Serve as the primary front desk lead during scheduled patient hours. Manage incoming calls, patient inquiries, appointment scheduling, check-in/check-out, and payment processing. Ensure an exceptional patient experience from initial contact through checkout. Oversee appointment confirmations, cancellations, deposits, and scheduling policies. Optimize provider schedules, fill appointment openings, and minimize scheduling gaps. Promote patient retention, treatment packages, memberships, and rebooking. Handle patient concerns professionally and efficiently. Maintain an organized, polished, and welcoming front desk environment. Practice Management & Daily Operations Oversee daily operations to ensure the practice runs efficiently and consistently. Manage employee schedules, staffing needs, and provider appointment availability. Establish and maintain efficient office workflows, policies, and procedures. Ensure employees follow practice standards, protocols, and assigned responsibilities. Identify operational challenges and proactively implement solutions. Assist with hiring, onboarding, training, and employee development. Act as a liaison between practice ownership and staff. Take ownership of daily operational issues and resolve them independently when appropriate. Staff Leadership & Performance Management Lead, motivate, and support a team of aesthetic providers and administrative staff. Establish clear expectations for employee performance, professionalism, productivity, and accountability. Conduct regular employee check-ins and performance reviews. Monitor individual employee goals, sales performance, and productivity. Provide constructive coaching and address performance concerns promptly. Facilitate team meetings and communicate business goals and expectations. Foster a positive, professional, team-oriented culture focused on accountability and results. KPIs, Sales & Revenue Growth Track and analyze key performance indicators, including: Individual provider revenue and productivity Monthly and weekly sales goals Retail sales and treatment package sales Patient retention and rebooking rates Consultation conversion rates Membership enrollment and retention Schedule utilization and appointment cancellations Overall practice revenue and performance Review individual KPIs with employees and develop strategies for improvement. Motivate employees to meet individual and team sales goals. Identify opportunities to increase revenue, improve efficiency, and support sustainable practice growth. Provide practice ownership with regular performance reports and actionable recommendations. Support promotional campaigns, special events, and patient engagement initiatives. Financial Management & Inventory Monitor daily, weekly, and monthly revenue and expenses. Review financial reports, sales trends, and operational costs. Oversee daily payment reconciliation and accurate transaction reporting. Monitor labor expenses and scheduling efficiency. Assist ownership with budgeting and expense management. Manage medical, aesthetic, and retail inventory. Coordinate product ordering and vendor relationships. Conduct inventory audits and monitor product usage, costs, and expiration dates. Identify opportunities to minimize waste and improve profitability.

Qualifications Required:

Previous experience as an Office Manager, Practice Manager, Operations Manager, or similar leadership position. Proven experience managing employees and daily business operations. Strong understanding of KPIs, sales performance, and business financials. Experience holding employees accountable and conducting performance evaluations. Strong organizational, multitasking, and problem-solving skills. Excellent communication and interpersonal skills. Comfortable managing a front desk while simultaneously overseeing practice operations. Ability to work independently, take initiative, and make sound business decisions. Proficiency with scheduling software, spreadsheets, and office management systems.

Preferred:

Management experience in a medical spa, dermatology practice, plastic surgery office, wellness center, or other healthcare setting. Experience managing a sales-driven service business. Familiarity with aesthetic treatments, skincare products, memberships, and treatment packages. Experience with inventory management, budgeting, and financial reporting. Demonstrated success improving employee performance, revenue, or operational efficiency. Our Ideal Candidate We are looking for a confident, professional, and results-driven individual who takes pride in both leadership and patient experience. Our ideal candidate is someone who: Is a natural leader who can confidently manage and motivate employees. Understands the importance of sales goals, KPIs, and business profitability. Is proactive and takes initiative without requiring constant direction. Can balance front desk responsibilities with management duties. Is comfortable having difficult conversations and holding employees accountable. Is highly organized, detail-oriented, and dependable. Has a warm, outgoing personality and excels at patient communication. Can identify opportunities for improvement and implement effective solutions. Wants to grow professionally alongside an expanding medical aesthetics practice. Schedule & Growth Opportunity This position will initially be part-time, with the potential to transition into a full-time position as the practice grows. The role will primarily consist of front desk operations and daily practice management during patient-facing hours, with Wednesdays dedicated to administrative and leadership responsibilities. We are looking for a long-term team member who is excited to take ownership of practice operations and play a meaningful role in the continued growth and success of Veiled Medical Artistry.

Pay:

$25.00 - $30.00 per hour Expected hours: 16.0 - 20.0 per week

Benefits:

Employee discount Application Question(s): How many years of office management or practice management experience do you have? How many employees have you directly supervised in a previous position? What KPIs have you been responsible for tracking, and how did you use them to improve employee or business performance? Describe a time you had to address an underperforming employee. How did you handle the situation? Are you comfortable working a part-time hybrid management/front desk role with the potential to transition to full-time? Are you able to work Wednesday, Friday, Saturday?

Work Location:

In person