Find & Apply For Dispatcher Jobs in Gilbert, Arizona

Some essential functions include: Take incoming customer calls Schedule and coordinate service calls Create dispatch tickets for service calls Dispatch service technicians to their calls Debrief service technicians after completion of each call Update the system with the technicians on call and time off schedules Respond to all email and incoming messages from numerous mailboxes Maintain the dispatch board/schedule. Forecast workload for 2-3 days out Contact customers with a "parts pending " status as parts are received for calls Participate in daily conference calls with DSM's (District Service Manager), where you will escalate SLA and technician availability concerns Perform on-the-job training as needed Provide technician support regarding ticket information, directions, promised scheduled times, parts needed or any other pertinent information Acknowledge all new and update existing tickets Minimum Requirements to include: High School Diploma required Some college Preferred Minimum of 1-3 years' work experience in customer service or a call center environment Ability to accurately type 40 + words a minute Good multitasking and prioritization skills The ability to follow written and verbal instructions Ability to perform duties with a high degree of urgency and accuracy Good interpersonal communication and organizational skills A positive attitude and continuous improvement Interface with customers Function well within a team environment Microsoft Word and Excel skills Flexible schedule Securitas offers comprehensive benefits including: Opportunity for annual merit pay increases Paid company training Medical, Dental, Vision, and Life Insurance Company Paid Short Term and Long-Term Disability 401K with 60% Match up to 6% of salary Paid vacation, holiday and sick time Educational Assistance Exceptional growth opportunities Wide variety of employee discounts on travel, equipment, and more! To view full details and how to apply, please login or create a Job Seeker account