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Dispatcher

PREVENT MEDICAL SOLUTIONS - 3.7

Bloomington, CA Job Details Part-time $20 - $25 an hour 11 hours ago Qualifications Spanish Teamwork HIPAA English High school diploma or GED Full Job Description Position summary Prevent Medical Solutions is hiring a Medical Dispatcher to run medical communications at special events, coordinating on-site EMS crews and first aid stations with the other departments working the event. The ideal candidate has dispatched for a fire department, ambulance service or police department and brings a strong EMS background.

POSITION DESCRIPTION

Prevent Medical Solutions provides standby medical coverage for concerts, festivals, sporting events, races, conventions and other large gatherings. At every event, the Medical Dispatcher is the communications hub for the medical team. You will work from an event command post or medical operations center, receiving calls for help from staff, security and attendees, sending the right resources, tracking every unit and patient, and keeping event command and other on-site departments informed.

ESSENTIAL FUNCTIONS

Dispatch and communications Receive and triage requests for medical help by radio, phone and in person from event staff, security, law enforcement and attendees. Gather essential information (location, chief complaint, patient condition, hazards) and dispatch the closest appropriate resource Maintain clear, concise radio traffic on multiple channels using plain language and approved event protocols. Track the real-time status and location of all medical units, staff and assets using CAD software, status boards or event mapping tools. Ability to hear and speak clearly over radio in noisy environments. Track staff breaks and meal periods so coverage stays balanced across the event. Switch to backup communications if the primary system fails Ability to make quick, sound decisions with limited information under pressure. Ability to keep focus and accuracy for long shifts, including overnight events. Ability to type and enter data accurately while listening and talking. Coordination with on-site departments Coordinate with the other departments on site, including event security, law enforcement details, fire/life safety, guest services, operations and event management. Notify event command and affected departments of incidents that impact operations, such as crowd issues, hazards, lost persons or blocked access routes. Relay patient information to on-site medical leadership and transport crews as directed. Work within the event's Incident Command System (ICS) structure and command post alongside security, law enforcement, fire and event management. Documentation and reporting Accurately log every call, dispatch, time stamp, unit assignment and outcome. Assist with patient encounter tracking, shift summaries and post-event after-action reports. Protect patient privacy in line with HIPAA and company policy. Event setup and readiness Attend pre-event briefings and review the event medical plan, site maps, radio plan and contact lists. Set up, test and break down radios, repeaters, computers and dispatch equipment. Confirm unit assignments, call signs and channel plans before gates open.

SUPERVISORY REQUIREMENTS

The position reports directly to the Command Post Supervisor and has NO supervisory functions.

EDUCATIONAL REQUIREMENTS

Required:

High School Diploma or

GED EXPERIENCE A

minimum of 1 year of emergency dispatch experience. Dispatch experience with a fire department, ambulance company or police department , especially in a 911 PSAP or combined communications center. Strong EMS background , such as current or former EMT, AEMT or Paramedic certification, or extensive EMS dispatch experience. Experience with Emergency Medical Dispatch protocols (such as MPDS / Priority Dispatch or

APCO EMD

). Experience with CAD systems and multi-channel radio consoles. Prior special events, mass gathering or stadium/arena medical experience. Experience with MCI triage systems (START / SALT) and patient tracking. Bilingual (English/Spanish) a plus.

LICENSES AND CERTIFICATIONS

Current CPR/BLS certification (AHA or equivalent). Current Emergency Medical Dispatcher (EMD) certification. FEMA ICS-300 or Communications Unit Leader (COML) training.

CORE COMPETENCIES

Composure under pressure: stays calm, focused and decisive during high-acuity calls and chaotic crowd conditions.

Multitasking:

monitors several radio channels, phones and screens at once without losing track of units or incidents.

Clear communication:

gives concise, accurate radio transmissions and relays information without error.

Situational awareness:

keeps a mental map of the venue, crowd flow, weather and unit locations.

Sound judgment:

prioritizes calls by acuity and sends the right resource the first time.

Teamwork:

works smoothly with medical staff, security, law enforcement, fire and event management.

Attention to detail:

keeps accurate logs and time stamps for legal and clinical records.

Technical skill:

comfortable with radios, CAD, tablets, mapping software and basic troubleshooting.

Professionalism:

represents Prevent Medical Solutions courteously with clients, partners and the public. Americans with Disabilities as Amended (Federal) / Civil Rights Division (CA Only) Compliance To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work takes place at event venues, often in temporary command posts, trailers or tents. Shifts commonly run 8-16 hours and may include early load-in and late egress. Exposure to outdoor weather (heat, cold, rain, wind), loud noise, large crowds and uneven terrain. Ability to sit for long periods while wearing a headset and monitoring multiple screens. Ability to walk venue grounds, climb stairs and lift up to [25] lbs of radio and IT equipment. Ability to hear and speak clearly over radio in noisy environments. Travel to events within [region] may be required. How to apply Send your resume and copies of current certifications (EMD, CPR/BLS, EMS, ICS) to [email address] or apply at [careers page]. Please list the agencies you have dispatched for and any special event experience. Prevent Medical Solutions is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.

Pay:

$20.00 - $25.00 per hour Expected hours: 8.0 - 24.0 per week

Work Location:

In person