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Dispatcher
Commerce, CA
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Confidential

Dispatcher - Operations

Job Description

Operations Dispatcher Department:
Operations Reports To:
Operations Supervisor Location:
Commerce, CA Pay Range:
$19.00 - $22.00 per hour (based on experience and performance) Position Summary The Operations dispatcher provides administrative, shipping, and receiving support for Great West Produce warehouse operations. This position works closely with the Operations Supervisor to ensure daily activities are completed accurately, efficiently, and cost-effectively while meeting the needs of the company, customers, and sales team. Position Requirements Education & Experience Associate's degree (AA) or equivalent experience preferred. Minimum of three (3) years of experience in a shipping and receiving office. Minimum of three (3) years of experience coordinating driver routes and dispatching. Bilingual skills are a plus. Technical Skills Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and spreadsheet applications. Above-average typing and data entry skills. Ability to operate standard office equipment. Professional Skills Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Self-motivated with the ability to work independently and with minimal supervision. Strong problem-solving and decision-making skills. Ability to prioritize tasks and adapt to changing business needs. Collaborative approach with strong conflict-resolution skills. High energy and a positive attitude. Physical & Work Environment Requirements Flexible schedule, including overtime, weekends, and holidays as required. Ability to work in a temperature-controlled warehouse environment. Primarily office-based position requiring sitting approximately 80% of the workday. Ability to lift to 40 pounds. Occasional driving may be required; employees must maintain a valid driver's license and current automobile insurance. Essential Duties and Responsibilities Shipping & Receiving Operations Assist the Operations Supervisor with daily shipping and receiving activities. Coordinate and dispatch driver routes, adjusting as needed. Provide follow-up on assignments to ensure timely completion of shipping and receiving tasks. Review shipping and receiving reports and communicate issues appropriately. Run and distribute pick tickets, shipping reports, receiving reports, and trucker distribution reports. Review driver route tool daily and report to Operations Supervisor any non-compliance. Order Processing & Inventory Control Receive and enter customer orders into Produce Broker promptly. Receive and enter product lots into Produce Broker. Communicate shortages and inventory issues to the sales team. Conduct daily inventory counts and maintain accurate inventory records. Notify Sales of shortages before orders are shipped. Inform production and distribution teams of large orders or special customer requirements. Customer & Driver Support Provide drivers with invoices, manifests, and required shipping documentation. Coordinate and assign backhaul opportunities. Communicate shipment information, shortages, delays, and backorder requirements to customers. Develop and maintain strong working relationships with customers and internal team members. HACCP & Compliance Review and maintain daily driver pickup logs according to HACCP requirements. Review and maintain daily driver inbound delivery logs according to HACCP requirements. Prepare shipping logs and product release records in compliance with HACCP standards. Prepare temperature recorders as needed. Administrative Duties Process approved customer credits in a timely manner and communicate to Sale for additional information if needed. Make copies and maintain records as required. Send fax communications and verify receipt when necessary. Maintain confidentiality of sensitive company and customer information. Ensure compliance with customer logistics and operational requirements. Perform additional duties and special projects as assigned. Key Competencies Attention to
Detail Planning and Organization Communication Customer Service Problem Solving Time Management Teamwork Accountability Adaptability Job Type:
Full-time Pay:
$19.00 - $22.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
Produce, Shipping & Receiving Clerical:
3 years (Required)
Language:
English and Spanish (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
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Total Score
53
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