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Wheat Ridge, CO
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Administrative Assistant (Dispatch) Arapahoe Fire Wheat Ridge, CO Job Details Full-time $20 - $25 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Optimizing workflow processes Confidential information handling Email customer support Microsoft Outlook Phone communication Service scheduling E-filing platforms Filing Client file management Process improvement Team scheduling Administrative experience High school diploma or GED Managing clients in a customer support role Dispatching Microsoft Teams 1 year Communication skills Entry level Client interaction via phone calls Full Job Description Seeking a Scheduling Administrative Assistant in Wheat Ridge, CO (Denver) Join us at Arapahoe Fire Protection! Founded in 1989, Arapahoe Fire Protection is a leading fire protection company with offices in Aurora, Colorado Springs, and Wheat Ridge Colorado. We are seeking candidates who are looking for a company that they can growth with. We are a family-owned company who values its employees and is looking for future leaders in our business.
Essential Duties and Responsibilities:
Works closely with company owners, managers and technicians to provide its customers with outstanding professional service. Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience. Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved. Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters. Utilizes electronic filing systems for internal documentation and client deliverables. Scheduling internally with technicians and externally with clients for inspections and service. Contributes to team effort by accomplishing and achieving results. Identifies change in processes and the optimal application to promote efficiency.
Qualifications:
Strong organizational and follow-up skills. 1-2 years + administrative, dispatch, scheduling experience, or relevant experience. Ability to communicate effectively via telephone, email, and text. Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude while working under pressure. Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment. A personality that is energetic, pro-active, approachable and friendly, and professional. A "team player" attitude. Background demonstrating extraordinary work ethic, dependability, and reliability. History of building trust and maintaining confidentiality. A willingness to learn. High school diploma or equivalent. Proficient use of Outlook, Word, Excel and TEAMS.
Health, dental, vision, 401(k) with match, PTO, holidays.
Career Growth:
Opportunities for professional development and advancement.
Culture:
Be part of a supportive and inclusive team in a company that values integrity, innovation, and employee wellbeing.
Denver Lifestyle:
Work in one of the fastest-growing cities in the country with access to the Rocky Mountains, vibrant culture, and year-round activities. Arapahoe Fire is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
