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Telecommunicator I (Multiple Positions)

Job Type:

Full Time Groton, CT Town of Groton Police Department Salary:

$27.65 - $31.69/hour

Closing Date:

September 21st, 2026.

Position Summary:

The Telecommunicator processes all emergency calls, routine calls for service, and support calls by acquiring information from citizens and other public entities requesting public safety services or assistance. This position routinely multitasks, processing and relaying information from multiple screens, callers, and among co-workers managing different stations. The Telecommunicators manage calls and information for 911, Police, Fire, and may be called upon to successfully navigate information during regional emergencies. The successful candidate will possess the ability to type and perform data entry on computer terminals and extract and relay information to and from callers under extreme emotional pressure. Ability to understand and clearly speak the English language. Ability to read maps. Ability to spell, alphabetize, and catalogue. Ability to perform multiple tasks and function under extreme stress. The skills and knowledge required would generally be acquired with graduation from an accredited high school or possession of a recognized G.E.D. and three (3) years of administrative support or public customer service experience, or an equivalent combination of education, training and experience.

Requirements:

Certification as an Emergency Medical Dispatcher (EMD) and the State of Connecticut Public Safety Telecommunicator within one (1) year from date of hire. Certification on Fire/EMS and Police modules within (6) months of hire. Failure to obtain the required certifications within the time limits established above will result in separation.

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