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Call-by-Call Manager / Service Dispatcher (HVAC, Plumbing, Electrical) Climate Experts, Inc. - Melbourne, FL Full-Time | $60,000 Base + Monthly Commission Are You a Revenue-Driven Field Operations Leader? Climate Experts is hiring a Call-by-Call Manager / Service Dispatcher to lead dispatch operations and drive service performance across HVAC, Plumbing, and Electrical departments. This is more than a dispatch role.

This position combines:

Real-time dispatch management Technician coaching Revenue ownership KPI accountability Customer service oversight You will manage the service board live, support technicians during active calls, and help increase close rates while reducing callbacks. If you enjoy high-performance environments and take pride in improving team results — we'd love to meet you. Pay & Compensation $60,000 base salary Monthly commission: 0.25% on closed service revenue (managed calls) 3% on closed revenue from unsold estimate follow-ups This role directly impacts revenue and performance — and is compensated accordingly. Schedule 4-Day Workweek Rotating 4-day schedule (updated weekly)

Combination of Weekdays & Weekends Hours:

Monday-Saturday:

8:00 AM - 9:00

PM Sunday:

8:00 AM - 5:00 PM Must be available for nights and weekends. Job Summary Climate Experts is hiring a Call-by-Call Manager / Service Dispatcher to lead dispatch operations and drive service performance across HVAC, Plumbing, and Electrical departments. This role combines dispatch coordination, technician coaching, revenue management, and customer service oversight. You will manage the service board in real time, support technicians on active calls, and help increase close rates while reducing callbacks. Ideal for candidates with experience in: HVAC dispatch Service operations management Field service coordination ServiceTitan dispatch systems High-performance service environments

Key Responsibilities:

Dispatch & Scheduling Manage daily dispatch board for HVAC, Plumbing & Electrical technicians Assign the right technician to the right job Optimize routes to reduce travel time Monitor technician status and productivity Prepare next-day scheduling and job assignments Technician Coaching & Revenue Support Provide pre-call strategy and real-time call support Assist with diagnostics, pricing, and objection handling Ensure flat-rate pricing compliance Audit estimates and job documentation Follow up on unsold estimates (target 30%+ close rate) Performance & KPI Ownership Drive closed revenue performance Reduce callbacks (target 5%) Monitor field efficiency and downtime Maintain pricing integrity and margin protection Qualifications 2+ years dispatch, service coordination, or field operations experience preferred HVAC, Plumbing, or Electrical industry experience strongly preferred ServiceTitan experience preferred Strong leadership and communication skills Ability to multitask in a fast-paced environment Revenue-driven and performance-oriented mindset Are You Ready to Grow with Us? Check out this video with our Team explaining what it's like to work at Climate Experts!

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//www.youtube.com/watch?v=qNlWYrQq7WM Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance