Find & Apply For Dispatcher Jobs in North Fort Myers, Florida

Overview:

We are seeking a highly organized and detail-oriented HVAC Office manager/ Dispatcher to join our team. In this critical role, you will ensure the smooth and efficient operation of our service department by coordinating daily schedules, routing technicians, and serving as the primary point of contact for our customers. Your ability to manage schedules effectively, facilitate clear communication, and handle administrative duties like equipment registration will directly impact our operational success and customer satisfaction while adhering to our core values.

Responsibilities Integrity & Honesty Transparent Pricing:

Ensure all customer billing, quotes, and financial records are accurate and free of hidden fees.

Ethical Dispatching:

Assign technicians based on true priority and skill level, never overpromising response times to clients.

Truthful Communication:

Resolve scheduling conflicts or mistakes by admitting errors openly and offering immediate solutions.

Compliance Management:

Maintain precise business licenses, permits, and employee certifications according to local regulations.

Faith Culture Cultivation:

Lead the office team with a spirit of hope, trust, and mutual respect, fostering a supportive work environment.

Community Relations:

Coordinate company-sponsored charity events, donation drives, or faith-based community outreach programs.

Employee Care:

Act as a compassionate point of contact for staff going through personal hardships, offering empathy and support.

Excellence Process Optimization:

Streamline dispatch software, phone scripts, and filing systems to maximize organizational efficiency.

Quality Assurance:

Review customer feedback scores and follow up on negative reviews to ensure premium service standard recovery.

Financial Stewardship:

Manage accounts receivable, accounts payable, and payroll with meticulous attention to detail.

Professional Onboarding:

Create structured training materials for new office staff to maintain high-quality operational standards.

Grit Peak Season Resilience:

Maintain a calm, organized, and motivating presence during high-volume summer and winter rushes.

Problem Solving:

Resolve complex customer escalations and technician scheduling bottlenecks with persistence and resourcefulness.

Accountability Tracking:

Follow up relentlessly on outstanding invoices and unpaid aging accounts to protect company revenue.

Schedule and Coordinate Services:

Efficiently schedule HVAC service appointments, including routine maintenance calls , repairs, and new installations, optimizing technician routes to maximize productivity.

Customer Service:

Manage incoming customer calls with professionalism, gathering necessary information for service requests, and providing prompt, courteous assistance.

Equipment Registration:

Register new HVAC equipment with manufacturers accurately and promptly to ensure warranty compliance and maintain up-to-date customer records.

Technician Communication:

Communicate seamlessly with field technicians via phone and internal channels to assign tasks, clarify job details, and provide updates.

Route Management:

Monitor technician locations and job progress using dispatching software, adjusting schedules dynamically to accommodate emergency calls or unforeseen delays.

Data Management:

Maintain accurate data entry of service requests, customer information, and job notes within our field service management system.

Operational Support:

Collaborate with supply chain or inventory teams to ensure technicians have the necessary parts and equipment for scheduled projects.

Management Support:

Work with other managers to complete tasks that are integral to the day to day operations. Qualifications & Experience Proven experience in management and dispatching, scheduling, or logistics coordination, preferably within the HVAC, home services, or trades industry. Familiarity with field service management and dispatching software. Exceptional organizational skills with the ability to multitask effectively in a fast-paced, high-volume environment. Strong communication and customer service skills, including professional multi-line phone etiquette. High attention to detail, specifically regarding scheduling accuracy, data entry, and warranty registrations. Proficiency in standard office software, including Microsoft Word, Excel, and Outlook. Embark on a rewarding career where your dispatching expertise will keep our HVAC services running smoothly!

Pay:

$35,000.00 - $63,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person