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Tuscola County Central Dispatch Director Purpose of Position/Job Summary:

Serves as Director of the Tuscola County Emergency Communications Center, responsible for the administration and management of the Public Safety Answering Point (PSAP). This is a highly responsible position with overall responsibility for the management and administration of the 9-1-1 Central Dispatch. The Director is responsible for the day-to-day communication center operations. Essential Duties and Responsibilities

• Supervises, directs and evaluates assigned staff; provides information, advice and expertise.
• Prepares and administers Center budget(s).
• Coordinates daily work activities; organizes and prioritizes workload; makes work assignments, monitors status of work in progress and inspects completed work; troubleshoots problem situations.
• Reviews schedules to ensure adequate coverage on a 24-hour basis.
• Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; recommends or initiates action necessary to correct deviations or violations.
• Administers the hiring process for Center employees.
• Reviews, implements, and maintains standard operating procedures pertaining to Telecommunicator's activities.
• Monitors and maintains the department's computer systems; troubleshoots problem situations to ensure ongoing operations.
• Prepares statistical reports for public safety agencies, governmental units, state and federal agencies.
• Maintains awareness of new trends and advances in the field; attends workshops and training sessions as appropriate.
• Fills the role of a Telecommunicator in any event that may require additional staffing.
• Serves on a 24-hour on call status for emergencies.
• Work with Emergency Management during an activation of the Emergency Operations Center.
• Investigates all internal and external compliments and complaints regarding the operations of the Tuscola County 911 Center.
• Participates in contract negotiations and processes grievances

TYPICAL QUALIFICATIONS

• Be a citizen of the USA
• Be at least 18 years of age
• High school diploma or equivalent GED
• Not convicted of any felony charges.
• Pass FBI criminal history screening
• Must work well with others in a confined, regimented atmosphere.
• Valid Driver's License

EDUCATION, FORMAL TRAINING, AND EXPERIENCE

Bachelor's Degree in related field, or a combination of college level education, certifications, and/or experience to perform the job. Five (5) years of 911 experience related to the operation of computers, radio, and telecommunications systems and providing police, fire, and EMS dispatch operations. A minimum of 5 years must be in a supervisory capacity. NENA Emergency Number Professional (ENP) designation preferred. Requires a valid driver's license and must maintain eligibility to drive as per the County's Vehicle Policy CPR Certification

DESIRED EXPERIENCE

Knowledge and understanding of Clemis Authority CAD, Motorola MCC7500 Elite Dispatch, Viper phone system and the Michigan Public Safety Communications systems and Public Notification Software.

Membership with the following organizations:

National Emergency Number Association (NENA), Association of Public-Safety Communications Officials (APCO), and the Michigan Communication Directors Association (MCDA), Priority Dispatch. Knowledge of 911 industry trends and best practices. Familiar with Next Generation 911 technologies and concepts, including ESINet, Text to 911, and Indigital.

DESIRED KNOWLEDGE, SKILL AND/OR ABILITY

Understanding of network switching and routing equipment. Understanding of VOIP systems and escalating issues to the vendor General Windows Server administration knowledge (Active Directory user administration) Basic cyber security practices and compliance Negotiate and Maintain 3rd party support contracts for Dispatch systems Capable of working directly with 3rd party vendors until resolution of issues on dispatch specific

COMPENSATION RANGE

$72,263.15 - $84,170.80

BENEFITS:

Full County Benefits

DEADLINE TO APPLY

October 2, 2026 Submit Completed Resume and Cover Letter to Human-Resources@tuscolacounty.org

Pay:

$72,263.15 - $84,170.80 per year

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person