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Now viewing: Dispatcher/Logistics Coordinator
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Prime Carriers 21 Corporation
Dispatcher/Logistics Coordinator
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Job Description
Job Overview We are seeking a proactive, detail-oriented Dispatcher to join our team. This role is critical to ensuring our delivery operations run smoothly and efficiently. The Dispatcher will be the central point of communication between drivers, management, and customer service teams, handling real-time problem solving, tracking performance, and ensuring timely reporting. Duties Monitor routes and keep drivers on schedule Handle roadblocks (customer not answering, wrong numbers, furniture issues, etc.) Assist drivers with contacting customer service when needed Step in to resolve customer issues directly when required Maintain return logs accurately Provide hourly updates (stops completed, damages, surveys, trucks finished) Communicate with management and delivery teams throughout the day Work in-office 9-5, with remote responsibility for updates until all trucks are finished Requirements Dispatch, logistics, or delivery coordination experience (preferred) Strong problem-solving and multitasking skills Excellent communication and customer service abilities Bilingual (Spanish/English) strongly preferred Comfortable using technology (routing systems, spreadsheets, messaging apps) Reliable, organized, and calm under pressure.